Foundation Skills for Personal Assistants and Secretaries

Course details

Personal assistants (PA's) and secretaries are some of the most important people in any organization. This course empowers your personal assistant with the skills and techniques to become even more efficient, productive and professional.

The PD Training Foundation Skills for Personal Assistants and Secretaries Training Course provides personal assistants and secretaries with the techniques to become well-organized, efficient and well-prepared for today's evolving workplace. Participants in this course will enhance and develop their skills to communicate effectively with all levels of staff.

Learn key skills like managing meetings and travel itineraries, managing conflict, the basics of reading and using body language, basic project management skills, active listening techniques and more.

This practical training course provides techniques you can really use!

Learning Outcomes

In this course participants will:

• Become highly organized using smart, efficient systems
• Learn to manage time more effectively & strategically
• Master prioritization of time, complete all important tasks and help their manager do the same
• Learn highly effective verbal and nonverbal communication techniques
• Become more proactive and empowered in their role
• Learn to communicate more effectively with their manager
• Gain an insight into the importance of caring for themselves
• Learn how to make the most of their 'Team of Two'

Foundation Skills for Personal Assistants and Secretaries

Foreword:

• Secretaries or Personal Assistant plays a big role in an organization as they are the primary point of contact for internal and external clients and business partners. Pa's perform a wide array of jobs each work day such as following-up communications and schedules, managing meetings and recording important meetings. Enhance your personality and job skills through enrolling in the Foundation Skills for PA's and Secretaries training course from PD Training.
• In this Foundation Skills for PA's and Secretaries Training Course you will learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully.
• The practical skills and techniques you will learn in this course will help you support your manager, and present 'your team of two' as a professional, confidence-inspiring team.

Modules

Getting Organised (Part 1)

• Dealing with Email
• Managing Electronic Files
• Keeping Track of the Paper Trail
• Making the most of Voice Mail

Getting Organised (Part 2)

• Keeping your Workspace Organized
• Using a To-do Book
• The Extra Mile: Adding Project Management Techniques to your Toolbox

Managing Time

• Managing your Time
• Keeping others on Track
• Maintaining schedules

Getting it all Done on Time

• Prioritizing
• The secret to staying on Track
• Goal setting

Special Tasks

• Planning small Meetings
• Planning Large Meetings
• Organizing Travel

Verbal Communication skills

• Listening and Hearing: they aren't the same
• Asking Questions
• Communicating with Power

Non-Verbal Communication skills

• Body Language
• The signals you send to Others
• It's not what you say, It's how you say it

Empowering Yourself

• Being Assertive
• Resolving Conflict
• Building Consensus
• Making Decisions

The Team of Two

• Working with your Manager
• Influencing skills
• What to do in sticky situations

Taking Care of Yourself

• Ergonomics
• Stress Management
• Dealing with a Heavy Workload