Course details

This unit covers knowledge and application skills in promoting the service innovation culture in the organisation. It involves leading a team to generate service innovation ideas, facilitating its implementation and evaluating the success of implemented service innovation ideas

Course Content

  • Promote a service innovation culture within the organisation
  • Lead team in generating service innovation ideas which are in line with the organisation's evaluation criteria
  • Facilitate the implementation of service innovation services at the workplace
  • Evaluate success of implemented service innovation ideas

Target Audience

This course is suitable for Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers

Assessment and Certificate

Upon successful completion, participant will receive a WSQ Statement of Attainment.

Updated on 08 November, 2015

About Singapore Chinese Chamber Institute Of Business

The Institute caters to the learning and development needs of a wide variety of trainees and students, including industry/company leaders, senior managers and working professionals, both local and international. The programmes offered can be broadly classified under business studies, language & culture studies, skills training and customised programmes. Being a wholly owned subsidiary of SCCCI, most of our programmes are run in Mandarin, to cater to the needs of SMEs and the Chinese business community.

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