Flight Services Group Leaders Workshop Kuwait Airways

Course details

Upon attendance to the course, the Flight Attendant should:

  • Know the role and function of a Group Leader
  • Be able to fill out documentation of Group Leader.
  • Be able to effectively fill out Staff Appraisals.
  • Offer excellent Internal/External customer service.

General Outline

  • Terms of Reference of Group Leader
  • Duties/Documentation of Group Leader
  • Staff Appraisal Forms
  • Maintaining/Upgrading Flight Services Department quality standards.
  • Setting personal standards.
  • Leadership through standards and objectives
  • Commercial Induction course.

Note: Trainee should attend the course with Flight Services Manual and in Office Attire abiding by grooming and behavioural standards as per Flight Services Manual, non- compliance to which would lead to Trainee dismissal from the course.


Nominated staff who has been active Flight Services Supervisor for not less than 2 years.

Training Techniques/Aids

  • Overhead projector, Handouts.
  • Lectures, Open discussion, Commercial Induction (Field Visit)

Course Location

About Kuwait Airways

Kuwait Airways aims at setting the standard for customer orientation and become an admired airline to fly, to invest in, and to work for.

Our Goals

1. Product and Services

  • To provide customer-oriented services that meet the inpidual needs and preferences of our clients.
  • For clients who look for best-in-class services, we provide for them a premium product.
  • For clients seeking value for money, we provide a reliable economy product.
  • Our philosophy is to be an airline with a global reach and a local touch. Our clients will appreciate our services that enhance both novelty and tradition.

2. Customer

  • To serve the entire community of Kuwait
  • To become the preferred carrier for inbound business travel.
  • To become a link for Business and Leisure travel between Eastern and Western regions.

3. Market

  • We are an international airline. We connect the Kuwaiti economy and society with the world whenever it is economically feasible.
  • We are an important link. The geographic location of Kuwait allows us to link with the GCC countries, the Indian sub-continent and Asia with Europe, and the USA and vice versa.

4. Financial Viability

  • To grow in line with the market demand in Kuwait and capture further growth opportunities in the Middle East.
  • To provide a viable investment opportunity to the private sector.
  • For us, financial viability is the key to become a trusted and respected enterprise to our investors, customers and employees.
  • After the Liberation of Kuwait in 1991, we proudly rebuilt Kuwait Airways. With the same spirit we look at the future and take the challenge of transforming Kuwait Airways into a profitable enterprise.

5. Employees

  • We believe that highly-motivated and well-trained employees can show distinguished performance. Therefore we empower our employees by providing rewarding career opportunities and excellent training.

6. Technology

  • To use technology to improve our product reliability, safety and on-time performance.
  • To use integrated Management Information Systems to support the management decision-making by providing accurate and actual information on market and own performance.

7. Image

  • To become a catalyst for the future economy of Kuwait and the neighboring regions.
  • To build a strong relationship with the local community, especially with suppliers.
  • As the flag carrier of Kuwait, to continue to be associated with success and excellent performance.

We optimise our operations to make great deals and cheaper flights for you. We are in the air travel business since. Purchase your ticket and enjoy your trip with us.

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