Healthcare Quality Officer Program

Course details

Course Objective:
- Understand the value of Implementing Quality systems and the accreditation standards.
- Be familiar with the most famous accreditation programs JCI and ;
- Gain the skills needed to properly conduct self-assessment
- Understand how to deal with challenges & areas of improvements.

outlines:

• Key Dimensions of Quality Care
• Standards and Its Interpretation 
• Healthcare Delivery Settings
• Leadership and Commitment to Quality
• Healthcare Quality Professional Responsibilities
• Measures of Healthcare System Effectiveness
• Utilization/Resources Management
• Patient Safety Goals and Safe Practices
• Performance Measurement
• Performance Improvement (PI) Models
• Setting Standards and Developing Indicators
• Communicating Indicators
• Identifying Improvement Opportunities
• Systems Thinking in Healthcare
• Use of PI Tools
• Six Sigma and FOCUS-PDCA
• Measuring Customer Satisfaction 
• Survey Process

Updated on 24 November, 2019 - Read Less