FISH! The Organisational Culture Training

Course details

This FISH! Organizational Culture training course teaches best-practice methods on how to professionally serve customers, how to treat other co-workers and how to become more proactive in creating a more effective environment in your workplace. This course leads to a more engaged workplace, lowers employee turnover, raises productivity, cultivates imagination and creativity, instills a fun-filled spirit, motivates others to do their tasks well, creates trust and develop relationships and communication in the workplace.

Now available throughout Singapore, this FISH! Organizational Culture training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Outcomes

• FISH! has been called an antidote to cynicism, depression, burnout and anger. Our clients are using it for nearly every issue facing business today: leadership, orientation, teamwork, retention, creativity, customer service, quality improvement, change — anything involving human interaction.

By the end of this course, participants will:

• develop a shared vision of how to serve customers, internal and external
• clarify common values of how to treat each other
• recognize new opportunities to make a positive difference for others
• become more proactive in creating a more effective environment

Foreword:

• Do you want to work in a harmonious organization with motivated employees, while also getting fewer complaints from customers? You can take the culture of your organisation to a higher level by enrolling with a training course on FISH! the Organizational Culture with PD Training.
• The FISH! for Organizational Cultures training course is a one-day workshop that empowers all your teams to embrace the FISH! Philosophy and build a highly effective customer service culture across all departments within your organization. By allowing your staff to attend the course, you will begin the process of building a high-performance customer service culture across all your teams.

MODULES

Introduction

• The four FISH! practices

Practice 1: BE THERE

Be there builds relationships by:

• Being fully present
• Listening to understand, not just reply
• Taking action based on awareness

Practice 2: PLAY

Play encourages creativity and fun through:

• Curiosity
• Freedom to innovate
• Freedom to be you
• Trust and the playing field - setting the boundaries
• Creating an environment of play

Practice 3: MAKE THEIR DAY

Make their day reminds us to serve by:

• Learning to value and recognise people
• Learning to be genuinely selfless
• Learning to be aware

Practice 4: CHOOSE YOUR ATTITUDE

Choosing your attitude helps you to:

• Practice to become aware
• Make a conscious choice
• Live in alignment with your intentions

Taking a closer look

• Assess how the organisation is living each of the practices

How well do I live the practices?

• Short test on how you live the four practices

Top of mind issues/team solutions

• Identify a list of top of mind issues
• Identify ways to address these issues

Action planning

• Identify tangible goals that impact others
• Learn to put in place accountability measures to improve success

Want to form a habit?

• Creating a 21 day habit forming calendar

Your life title

Beyond the workplace self-survey

• Looking at how you live the four practices in life

What's possible now?

• Finding the limitless possibilities with the four practices

What's in the Fish! team building pack:

• 1 x Pete the Perch per Participant
• 1 x Fish! Pen per Person
• 4 x Workplace Posters
• 4 x Who Are you Being? Posters