Course details

Proposed Course Outline

Four Units:

Unit 1 Supervisory Management

Unit 2 Operational Planning

Unit 3 Team Leadership

Unit 4 Organisational Skills

Learning Objectives

At the end of the Supervisory Management Module participants will be able to:

  • Detail the characteristics of a highly effective supervisor
  • List the ingredients for effective verbal and non verbal communication
  • Recognize, harness and capitalize on different learning styles, personalities and behaviours
  • Facilitate constructive feedback that motivates team members to strive for increased performance.
  • Earn respect and not expect respect
  • Identify different motivation strategies and ultimately motivate team members in accordance with international best practice
  • Implement the Time Efficiency Cycle and achieve the critical time required to address the pre-requisites for delegation; namely training and planning

At the end of the Operational Planning Module participants will be able to:

  • Explain the benefits of planning.
  • Develop effective, realistic and accurate plans that surpass targets
  • Explore a range of different short, medium and long term plans employed in the workplace
  • Undertake a training needs analysis for team members
  • Develop and deliver a 1-2-1 skill demonstration plan in accordance with international best practice.

At the end of the Team Leadership Module participants will be able to:

  • Understand what teamwork is and how it works
  • Apply the situational leadership model and provide the right style of leadership at the right time, appropriate to the task and individual.
  • Facilitate group meetings for problem solving and planning.
  • Manage and address difficult personalities and behaviours in accordance with legislation and company procedures and policies.
  • Recognize the different stages of group development.
  • Conduct performance appraisals.

At the end of the Organisational Skills Module participants will be able to:

  • List the functions of a supervisor/manager
  • Delegate effectively in accordance with international best practice
  • Apply best practice in time management
  • Maximize Meetings
  • Deliver presentations and recognise best practice with regard to designing powerpoint slides.
Updated on 08 November, 2015

About Travel Professionals Skillnet

'It is the purpose of the Travel Professionals Skillnet to support the provision of quality training to the Irish Travel Industry as a whole, and to key stakeholders in particular.'

The Travel Professionals Skillnet recognises the importance of innovation and cross-sectoral cooperation in the future development and strengthening of the Irish Travel Industry as a whole. 

The Travel Professionals Skillnet endeavours to deliver tailored training and up-skilling that addresses relevant, identified industry needs, while promoting good practice and positive communication in all interactions inter businesses, clients and state and semi-state bodies

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