Course details
Using videos and quizzes, delegates on this facilitation skills course will discover…
Understanding Facilitation
- Definition: What is Facilitation?
- What is a Facilitator?
- When is Facilitation Appropriate?
Process vs. Content
- About Process
- About Content
- A Facilitator’s Focus
Laying the Groundwork
- Choosing a Facilitated Approach
- Planning for a Facilitated Meeting
- Collecting Data
Tuckman and Jensen’s Model of Team Development
- Stage One: Forming
- Stage Two: Storming
- Stage Three: Norming
- Stage Four: Performing
Building Consensus
- Encouraging Participation
- Gathering Information
- Presenting Information
- Synthesizing and Summarizing
Reaching a Decision Point
- Identifying the Options
- Creating a Short List
- Choosing a Solution
- Using the Multi-Option Technique
Dealing with Difficult People
- Addressing Disruptions
- Common Types of Difficult People and How to Handle Them
- Helping the Group Resolve Issues on Their Own
Addressing Group Dysfunction
- Using Ground Rules to Prevent Dysfunction
- Restating and Reframing Issues
- Getting People Back on Track
About Intervention
- Why Intervention May Be Necessary
- When to Intervene
- Levels of Intervention
Intervention Techniques
- Using Your Processes
- Boomerang it Back
