Facilitate Effective Communication & Engagement at the Workplace

Course details

Being able to interact and work well with others is a necessity in today’s highly interconnected environment.

This course equips you with the skills to communicate effectively, coach your team, build relationships and resolve workplace conflicts for win-win outcomes.

Target Audience:

This course is suitable for inpiduals who are aspiring to be supervisor or who are in supervisory position, with responsibility for the operation and performance of a team. It is also useful for people in small businesses or the self-employed.

Course Objectives:

At the end of the course, you will be able to

• Communicate more effectively as a Supervisor
• Foster effective communication amongst team members
• Handle conflict confidently

Course Outline:

The Supervisor as a Communicator

• Communication ‘landmines’ to avoid
• Tips for communicating in a crisis

Promoting Effective Communication

• The power of active listening (Active Listening Formula)
• Methods to coach staff in using effective communication techniques
• Building networks & relationships
• Give feedback effectively
• Matching communication styles (Communication Style Questionnaire)

Handling Conflict Effectively

• Sources of conflict
• Benefits of conflict
• Conflict resolution approaches (Conflict Resolution Model)
• Appropriate conflict resolution techniques

Methodology: Mini lectures, sharing, group discussions, case studies & written assessments etc.

Teacher & Student Ratio: 1:25 (maximum capacity)