Executive Personal Assistant

Course details

This practical programme, endorsed by the Chartered Institute of Business Management, is designed to equip you with the necessary administration and computer skills needed to succeed in the varied and busy role of an Executive Personal Assistant (PA).

You will learn how to perform general office administration functions, make appointments, organise and manage meetings and events, make travel arrangements and use the computer effectively in carrying out your duties.

About the programme

• This practical programme is designed to equip you with the necessary administration and computer skills needed to succeed in the varied and busy role of an Executive Personal Assistant (PA).
• You will learn how to perform general office administration functions, make appointments, organise and manage meetings and events, make travel arrangements and use the computer effectively in carrying out your duties.
• You will also gain the confidence to deal professionally with management, customers and suppliers to earn their respect and enhance the image of your company.

Programme Outline
Microsoft Office Fundamentals
MS Windows

• Creating documents in Windows
• Organising files
• Creating an efficient work environment
• Cleaning up your system
• Finding information on the Internet

MS Word

• The MS Word environment: help, save, enter text, review document, print
• Editing and formatting documents
• Proof-reading
• Adding tables and inserting graphics
• Page appearance

MS Excel

• Modifying a worksheet
• Performing calculations
• Formatting a worksheet
• Developing a worksheet and workbook
• Printing a workbook’s contents
• Customising layout

MS PowerPoint

• Creating a custom designed template
• Adding organisational charts and diagrams
• Adding special effects
• Creating an Internet presentation
• Delivering a presentation

Office Administration

Understanding the business and office
environment

• The South African business environment
• How the office interacts with every part of the business
• The role of an office administrator
• Office etiquette
• Good working relationships
• Good customer relations
• Handling complaints
• Telephone etiquette

Storage and retrieval systems

• Implement and control a filing system
• Time management
• Managing a diary for a manager and for yourself
• Scheduling appointments

Co-ordinating meetings

• Procedures for meetings
• Understanding meeting documentation

Business correspondence

• Communicate effectively using various forms of business correspondence
• Handling mail and electronic mail (emails)
• Your career – producing a professional curriculum vitae (CV)

Office equipment

• Understanding the basics of computer hardware and software
• Using office equipment eg. photocopier, fax, binding machine
• Data capture and database management
• Routine maintenance of office equipment

Office supplies and stock control

• Procedures for ordering office supplies and maintaining optimal levels of stock
• Using source documents in ordering and stock control
• Controlling the distribution of office supplies

Financial and banking procedures

• Handling petty cash
• Performing basic VAT calculations
• Understanding payroll functions]
• Banking transactions and procedures

Travel arrangements & event organisation

• Planning and organising a travel itinerary
• Making car rental, hotel and flight bookings
• A checklist for event planning
• Working with suppliers in the events industry
• Hosting an event
• Event etiquette – do’s and don’ts

Touch Typing

A minimum typing speed of 20wpm must be attained to pass this subject.

• Keyboard skills
• Accuracy
• Speed

Disclaimer

• The information contained in this fact sheet is accurate at the time of printing. However, factors beyond UniCollege’s control (such as environmental, regulatory or technical changes) may cause the contents of this fact sheet or of the programme to change. In the event of any such change, UniCollege will formally notify current students. All possible measures will be taken to minimise inconvenience to students.