• Understand the EI model and its core competencies.
  • Discover the benefits of EI to the leader, the team and the organisation.
  • Identify strategies and opportunities to apply EI in their leadership role.
  • Learn how to build relationships with others which enable them to lead more effectively.

Main Topics

What is Emotional Intelligence?

  • Defining Emotional Intelligence (EI).
  • Outlining the core EI competencies .
  • The benefits of becoming a more Emotionally Intelligent leader .
  • Assessing your own EI .
  • A framework to develop EI leadership competencies.

The Self Aware leader:

  • The importance of self awareness for a leader’s development .
  • Understanding your personal leadership strengths and weaknesses .
  • Understanding your emotional responses and their impact on others .
  • Seeking on-going feedback to become a more self aware leader .

The Self Managed Leader:

  • The benefits of managing and controlling your emotions .
  • Staying focused and calm under pressure .
  • Self motivation to achieve goals .

The Socially Aware Leader:

  • Understanding and empathising with others .
  • Building rapport with a broad range of people .
  • Managing and engaging emotions within your team .
  • Leadership strategies for developing more Emotionally Intelligent teams .

Building and Managing Relationships:

  • Why relationships succeed or fail ?
  • Building and manage internal and external relationships .
  • Communicating with and influencing others for enhanced results .
  • Managing conflicts with others .
  • Developing others using emotional coaching .
  • Action Planning .
  • Developing a personal action plan to support your return to the workplace .

Target Group

This course focuses specifically on the application of EI to the leader. Those wishing to have a general overview of EI theory may wish to consider Emotional Intelligence for Improved Business Results.

To become a leading institution in providing a package of value added services; all bundled together for the purpose of achieving organizational excellence and maximizing human assets outputs.

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