Essentials of Email Writing & Etiquette

Course details

This course will share the fundamental of good business writing and ways to improve your email credibility through observing proper email etiquette. Participants will gain knowledge of how to write a better structured email and how to avoid common grammar mistakes in business writing. This course will also teach the arts of organising and planning your writing, prior to drafting your email.

PROGRAMME OBJECTIVES

Enable participants to adopt good writing skills:

1. Learn the language of business writing
2. Learn how to vet their written work

PROGRAMME OUTLINE

1. Introduction

• Understanding the fundamentals of good business writing
• Pre course assignment – Gauging participant’s standard of English
• Modern day business writing vs. older form of business writing - Concise writing, do’s and don’ts of business writing

2. Effective Organisation and Planning

• The five W’s of planning
• Understanding and using tone effectively in writing
• The 4 steps structure to drafting e-mails - paragraphing rules

3. Essentials of Emails

• Characteristics of emails
• When to email and when not to
• Ways to improve your email readability
• Guidelines for better structured emails
• Observing proper Email etiquette

4. Writing Tips and Techniques

• Common Grammar Mistakes - Tenses, Subject/Verb Agreement, Active/Passive, Etc.
• Email message openers