Essential Skills for Administrative & Support Staff

Course details

The Administrative and Support staff forms a critical team for the smooth and successful operations of any organisation. Having a productive admin and support staff team is important to ensure that tasks are completed on time, relationships with stakeholders are well managed, and projects are delivered to customer satisfaction. In this course, participants will be equipped with the essential knowledge of aligning their goals with that of the organisation, braced with the tools to enhancing productivity and improving interpersonal relationships with internal and external stakeholders.

How Will You Benefit?

After the workshop, you will be able to:

• align personal vision and goals with that of the organisation so as to achieving personal and organisational success
• set task priorities and apply time management tools to be more productive at multi-tasking at the workplace
• apply DISC profiling tool to enhance interpersonal relationships and enhance communication
• manage conflict situations using effective negotiation and conflict management techniques at the workplace

What Will You Learn?

It all begins with ME

• Taking ownership of your life and make a difference
• Personal success = Organisational gain
• Align personal vision with that of the organisation

I can be more productive!

• Get organised - Prioritise tasks and projects
• Apply time management tool to multi-tasking effectively
• Being assertive and saying “no”

Enhance interpersonal skills

• Recognise personal work personality using DISC tool
• Identify ways to manage different personality types at the workplace

Negotiation and conflict management

• Identify different negotiation styles to manage conflict
• Communicate assertively and effectively to achieve win-win situations