Course details
Lead workplace communication by evaluating and identifying gaps and barriers in workplace communication, developing and communicating plans to implement communication strategies and mechanisms. Assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-win outcomes.
What will I learn?
On completion of this unit, the participant will be able to perform the following:
- Conduct research on best practices in workplace communication, evaluate their sustainability for adoption and establish benchmarks for the organization
- Evaluate gaps and barriers in workplace communication based on determined benchmarks and establish communication strategies and mechanisms that meet organizational goals and objectives
- Develop communications plan to implement communication strategies and mechanisms
- Use communication strategies to influence organizational culture and motivate employees to commit to the organisation’s vision, mission and core values
- Evaluate employees’ level of acceptance of organization’s vision, mission and core values and take corrective actions where needed
- Evaluate effectiveness of communication strategies and mechanisms and implementation plan
- Establish the actual causes of conflict or dispute and plan for negotiation
- Assess negotiation situation and develop negotiation strategies taking into consideration diversity issues
- Conduct negotiation to achieve organizational goals and win-win outcomes by applying negotiation strategies and effective communication skills
- Evaluate negotiation process and delegate appropriate follow-up actions in a timely manner
Who should take this course?
The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:
Nature of Skills and Knowledge:
- Able to apply and contextualize skills and knowledge in a broad range of high level technical and professional work activities in a wide variety of context
- Sound understanding of theoretical concepts in a field of study
Nature of Work Activities:
- Requires significant organizational and resource management
- Performed under minimal supervision
- Requires a significant degree of judgment and decision-making
- Has substantial degree of individual accountability and autonomy within broad boundaries
- Prempts and/or addresses emergent and non-routine problems through well-deliberated guidelines
Requirements
- Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
- Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) level 4
Will I recieve a certificate of completion?
Statement of Attainment (SOA) from Workforce Development Agency (WDA)
Updated on 08 November, 2015Course Location
About NTUC Learninghub
NTUC LearningHub Private Limited was corporatised in 2004 with the mission to enhance the lifelong employability of Singapore’s workforce by providing high quality, innovative products and affordable learning. The training programmes provided by NTUC LearningHub comprise Infocomm Technology, Professional IT Certificates, Soft Skills & Literacy, Workplace Safety & Health, Employability Skills System, Customer Service Training, Trades, Cleaning, WSQ Security and Manufacturing Skills. To date, it has trained more than 1,000,000 executives and working adults, and has worked with more than 10,000 companies to identify training needs, define curriculum roadmaps and deliver contemporary training programmes. The organization has evolved to meet the burgeoning training needs of Singaporeans to continuously keep pace with the dynamic business economy.
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