ES WSQ : Communicate and Relate Effectively at the Workplace Trillion Training (S) Pte Ltd
Price: TBA

    Course details

    OBJECTIVES

    After completing the programme, the participants should be able to:

    • Use effective communication techniques to interpret, clarify, analyse and respond to information received
    • Use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences

    CONTENTS

    Part I : Communicate Effectively at the Workplace

    • Interpreting and Analysing Information Received
    • Planning Appropriate Response
    • Using Effective Communication Techniques

    Part II : Understand the Conflict

    • Understanding the fundamental of conflict
    • Analysing the conflict situations

    Part III : Negotiate and Resolve Conflict Amicably

    • Negotiating for mutual acceptable solutions
    • Reporting the outcome of negotiation
    Updated on 08 November, 2015

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    Established and started with passion in training and sharing. Offered a wide range of computer training and services to schools and corporations.

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