Enterprise Voice & Online Services with Microsoft Lync Server

Course details

This instructor-led course teaches how to design and configure enterprise voice in Microsoft Lync Server and Lync Online services. This course will provide you with the knowledge and skills to configure and manage a Lync Server on premises, Lync Online in the cloud or in a mixed deployment. In addition, it will provide the skills needed by IT or telephony consultants to deliver a Lync based enterprise voice solution. This course will teach you how to configure Lync Server , as well as provide guidelines, best practices, and considerations that will help you optimize your enterprise voice deployment. This course helps the student prepare for Exam 70-337.

Objectives

After completing this course, students will be able to:

• Describe the basic features of Microsoft Dynamics AX 2012.
• Review basic form navigation.
• Review the architecture of Microsoft Dynamics AX 2012.
• Describe the options for making development changes in Microsoft Dynamics AX 2012.
• Describe the theory of Model Driven Architecture in Microsoft Dynamics AX 2012.
• Review licensing and configuration.
• Explain the MorphX development environment and the Application Object Tree.
• Design tables using MorphX.
• Describe the different data types within Microsoft Dynamics AX.
• Create a new table.
• Learn how to create and modify indexes using MorphX.
• Describe relations on Microsoft Dynamics AX tables.
• Learn how to create and modify Enumerated data types.
• Learn how to create and modify views.
• Design and build Forms in Microsoft Dynamics AX.
• Join two data sources on a form.
• Create customized menus and menu items.
• Create a form using form templates.
• Know the components of a list page.
• Create a new FactBox.
• Describe the elements of Role Based Security in Microsoft Dynamics AX.
• Setup a new user.
• Assign roles to a user.
• Assign a security role to a user.
• Edit duties assigned to a role.
• Edit privileges assigned to a duty.
• Edit permissions assigned to a privilege.
• Search for roles with access to a menu item.

Prerequisites

Module

• Module 1: Voice ArchitectureThis module introduce Enterprise Voice features of Lync Server 2013 and discusses all components required to for implementation. A high level architectural design is provided and all relevant components such as mediation servers, gateways, SIP trunks, and PBX are discussed. This module provides students with the technical foundation to plan and deploy the Enterprise Voice workload.
• Module 2: Configuring Basic Enterprise Voice FunctionalityBasic enterprise voice functionality provides a seamless ability for employees to make and receive phone calls from legacy phones, IP phones, Lync clients, and even mobile devices. A caller just needs to know one number for calling employee or if integrated with Active Directory, just the name. This module discuss configuration items relevant to Enterprise Voice. At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and dial plans. Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.
• Module 3: Designing Exchange Server 2013 Unified Messaging Integration with Lync Server 2013This module discusses the process for integrating Exchange Server 2013 Unified Messaging (UM) with Lync Server 2013. Students also learn about UM dial plan requirements and how to create and configure a UM dial plan. Students learn how to enable a user for UM integration with Lync Server 2013.
• Module 4: Voice ApplicationsBasic enterprise voice functionality provides a seamless ability for employees to make and receive phone calls from legacy phones, IP phones, Lync clients, and even mobile devices. A caller just needs to know one number for calling employee or if integrated with Active Directory, just the name. This module discuss configuration items relevant to Enterprise Voice. At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and dial plans. Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.
• Module 5: Configuring and Deploying Emergency CallingThis module covers the Location Information Server (LIS) and how to implement Emergency dialing and Enhanced 911 (E9-1-1) where appropriate. The module discusses the implementation and configuration of Emergency Services for a Lync infrastructure and explores various configuration aspects of Emergency Services, such as location services, call routing and E9-1-1.
• Module 6: PSTN IntegrationThis module discusses how to connect Microsoft Lync Server 2013 to a public switched telephone network (PSTN) using an existing Public Branch Exchange (PBX), gateway or Internet Telephone Service Provider (ITSP). Connection to the PSTN allows enterprise users to make calls to and receive calls from outside external numbers using the same Lync client used for internal calls. Later lessons will cover Lync 2013 features to improve managing and interacting with external users connected through the PSTN.
• Module 7: Lync Server 2013 and NetworkingThis module focuses on network requirements planning, including Quality of Service (QoS), capacity, conferencing traffic, Edge placement, and bandwidth management. The module also discusses how to plan and deploy Call Admission Control (CAC). Students will learn about Lync networking dependencies, design guidelines, and best practices. The module also provides background information on CAC and QoS, and design and configuration information. At the end of the module, students will understand the networking requirements for Lync Enterprise Voice, and know how to successfully design, implement and configure Lync for both QoS and CAC.
• Module 8: Phones and DevicesThis module discusses selecting, deploying and configuring phones and devices to use with Lync. At the end of the module the student will be able to deploy and configure Lync phones and devices.
• Module 9: Lync Online Configuration and MigrationThis module introduces Lync Online and hybrid scenarios as well as explaining how to migrate users to Office 365. The different Lync online deployment architectures and the differences in feature set and functionality are discussed.
• Module 10: Quality of ExperienceThis module explains the requirements for quality of experience (QoE) monitoring. Students learn to interpret and use QoE reports to better manage and deliver the Lync Server 2013 user experience.
• Module 11: Voice ResiliencyThis module examines the capabilities of Lync Server 2013 for providing voice resiliency across the enterprise. The module explores multiple failure scenarios, such as central site, branch, and WAN failover.