Course details
Objectives
- You will learn the appreciation of the lifetime value of your customers with real figures pertaining to your organization
- You will understand what customer satisfaction is all about and what the needs and requirements are of your customers
- You will have techniques and strategies to handle complaints effectively
- You will know the difference between "telling" and "selling" with features v benefits
- You will learn techniques of how to get a WIN/ WIN outcome with your customers
- You will have a framework to work with to anticipate your customers needs and to eradicate potential problems and complaints before they even happen
- You will be able to build up trust and effortless rapport with your customers
- You will be able to spot sales opportunities a lot quicker and clearer with the help of some proven strategies
Curriculum
- Improving your Communication Skills is the way to customer satisfaction
- How to achieve customers' satisfaction when building the Marketing Mix
- Customer satisfaction is a Reflection of Employee Satisfaction
- Basic methods to get feedback from customers to ensure their satisfaction
- Using satisfaction survey to achieve a competitive advantage in sales and marketing
- Blocks to customer Focus
- Building Customer relationship is a way to customer satisfaction
- Managing To Retain Customers
Course Location
About National Management Institute
Ministry of Planning and Administrative Reform is the prime champion to support the foundation & establishment of the We_They.
The We_They of the Arab Republic of Egypt has been established with a mind set to be a Regional Development Consultant & an implementation arm in the areas of human capital development, administrative capacities development & information technology professional services.
We_They operates as a profit oriented organization while promoting Excellence within the government, private sector’s and the entire MENA region. We_They has established strong ties and relationships with accredited organizations and specialized entities that are internationally recognized. Such network of relations, complements We_They offerings with a wide spectrum of products, services & knowhow's that can be delivered to serve the performance improvement cause of businesses & e-government essentials / capacities (equally).
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