Objectives :

  • Recognize the importance of effective communication in various situations.
  • Improved interpersonal skills by understanding different personalities and their preferred communication styles.
  • Identify listening as an active, constructive process and effectively practice active listening.
  • Use positive statements to lead people towards positive actions.

Contents :

  • Your communication experiences.
  • Examine examples of effective and ineffective communication.
  • Approachability:
  • Conflict management.
  • Decision making.
  • Drive for results.
  • Interpersonal savvy.
  • Listening.
  • Negotiation.
  • Peer relationships.
  • Personal learning.
  • Presentation skills.
  • Problem solving.
  • Self development.
  • Understanding others.
  • Watch and ask for feedback.
  • Distinguish how well your message is being understood.
  • Barriers to communication.
  • Minimize your own barriers and those of others.
  • The three ‘V’s of communication (Visual, verbal and vocal).
  • A framework for understanding non-verbal communication.
  • Discover how non-verbal communication is used for negotiating interpersonal attitudes and sometimes to substitute the verbal message.
  • Rapport.
  • Having a commonality in perspective is imperative in building relationships.
  • Understand how we commonly cause unintentional obstacles in our communication.
  • Effective listening.
  • Develop your skills to maximize mutual understanding.
  • Questioning skills.
  • Implement the characteristics of good questioning techniques.
  • Positive language.
  • Replace negative statements with positive to influence people's actions.
  • How to say ‘no’.
  • Using alternative words to ‘no’, whilst maintaining a good relationship.

The Central Bank of Jordan began in 1965 to study the necessary means of setting up a team for theoretical and practical training aimed at promoting human cadres of the banking and financial sector and study its employees needs and satisfy their desires to advance their scientific and practical abilities . These efforts culminated in the creation of the Institute of Banking Studies in accordance with Article (37) Paragraph (d) of the Central Bank of Jordan Law and in accordance with the Institute,s Articles of Association No. (69) issued on 1970. The Institute   was   officially   inaugurated on   October 9, 1971 and was housed then at the Central Bank,s premises.

In the early 1990,s , the  Institute  witnessed a new stage ; the construction of the Institute,s permanent   headquarter   in  Tla,a  Al  Ali ,  a suburb of the capital  Amman . The complex was constructed on an eight dunums plot of land and comprised of administration units, academic and training activities halls, library, laboratories, cafeteria, health clinic and a multipurpose hall. Also , the Institute has two branches, one in Irbid and the other in Aqaba.  The purpose of  these  branches is to widen the distribution of academic and training activities conducted  by the Institute to cover the various regions of the Kingdom.

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