English Communication Skills

Course details

Objectives :

• Recognize the importance of effective communication in various situations.
• Improved interpersonal skills by understanding different personalities and their preferred communication styles.
• Identify listening as an active, constructive process and effectively practice active listening.
• Use positive statements to lead people towards positive actions.

Contents :

• Your communication experiences.
• Examine examples of effective and ineffective communication.
• Approachability:
• Conflict management.
• Decision making.
• Drive for results.
• Interpersonal savvy.
• Listening.
• Negotiation.
• Peer relationships.
• Personal learning.
• Presentation skills.
• Problem solving.
• Self development.
• Understanding others.
• Watch and ask for feedback.
• Distinguish how well your message is being understood.
• Barriers to communication.
• Minimize your own barriers and those of others.
• The three ‘V’s of communication (Visual, verbal and vocal).
• A framework for understanding non-verbal communication.
• Discover how non-verbal communication is used for negotiating interpersonal attitudes and sometimes to substitute the verbal message.
• Rapport.
• Having a commonality in perspective is imperative in building relationships.
• Understand how we commonly cause unintentional obstacles in our communication.
• Effective listening.
• Develop your skills to maximize mutual understanding.
• Questioning skills.
• Implement the characteristics of good questioning techniques.
• Positive language.
• Replace negative statements with positive to influence people's actions.
• How to say ‘no’.
• Using alternative words to ‘no’, whilst maintaining a good relationship.