Engage in Service Innovation Initiatives

Course details

This unit covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.

Key Benefits

• Recognise the importance of service innovation in the organisation
• Generate potential service innovation ideas to transform the customer experience
• Evaluate potential service innovation ideas according to organisational evaluation criteria
• Present mock up of service innovation ideas to stakeholders

Course Contents

• Recognise the importance of service innovation in the organisation
• Generate potential service innovation ideas to transform the customer experience
• Evaluate potential service innovation ideas according to organisational evaluation criteria
• Present mock up of service innovation ideas to stakeholders

Learning Methodology

To enable participants to learn and practice the concepts and skills taught during the programme, these experiential methods of learning will be applied:

• Mini-lectures
• Group discussions
• Role-plays
• Quizzes
• Videos

Participants are required to undertake assessments which may take the form of:

• Learning journal
• Role-play
• Oral question

Participants who fulfill all requirements will receive a Statement of Attainment (SOA) issued by the Singapore Workforce Development Agency (WDA).