Engage in Service Innovation Initiatives Training Vision Institute
Price: AED 944

    Course details

    “Innovation is not about money. It’s about the people you have, how you’re led, and how much you get it.” Steve Jobs, Apple

    Innovation allows your organisation to differentiate itself. The ability to innovate, to constantly provide new service and new ways of doing things which are in line with the changing needs of environmental, will set you apart and ahead of competition. 

    This course focuses on equipping the learners with the knowledge and skills to create breakthroughs via service innovation. 

    Target Audience:

    This course is for service staff from various service industry sectors. However, it is recognised that service is extended not just to external customers but internal customers as well.

    What You Will Learn:

    • Importance of Service Innovation
    • Types of Service Innovation
    • Identify Service Gaps & Generate Service Innovation Ideas
    • Perfect an idea to rally buy-in

    Course Outline:

    Innovate or Die??

    • Why Innovate?
    • Types of Service Innovation

    Two dimension in Service Innovation

    • The Degree of Value Co-creation
    • The Degree of Networked-collaboration

    Understanding Service Innovation via Value Co-Creation

    • What is Value Co-creation
    • Customer as the co-creator of value
    • How to engage your customers in the value chain

    Networked-Collaboration

    • Coordinating internal & external resources for integrated resources
    • Integration of specialised competencies

    Generation of Potential Ideas

    • Convergent thinking
    • pergent thinking
    • Methods to evaluate ideas
    • Evaluate the ideas

    Prototyping Ideas for Buy In

    • Resources & timeline
    • Mocks ups
    • Presentation to stakeholders
    • Follow up & monitor

    Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions 

    Requirements: Employability Skills WSQ – Workplace Literacy Level 3 or N-Level English

    Teacher & Student Ratio: 1:25 (maximum capacity)

    Updated on 08 November, 2015

    About Training Vision Institute

    Established since 1991, Training Vision is a leading training institute. Training Vision Institute provides an integrated and holistic approach towards the design and methodology of Workforce Development training programmes. In addition, Training Vision Institute also offers consultancy services, where customised solutions are created to suit your company's needs.

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