Engage in Service Innovation Initiatives

Course details

“Innovation is not about money. It’s about the people you have, how you’re led, and how much you get it.” Steve Jobs, Apple

Innovation allows your organisation to differentiate itself. The ability to innovate, to constantly provide new service and new ways of doing things which are in line with the changing needs of environmental, will set you apart and ahead of competition. 

This course focuses on equipping the learners with the knowledge and skills to create breakthroughs via service innovation. 

Target Audience:

This course is for service staff from various service industry sectors. However, it is recognised that service is extended not just to external customers but internal customers as well.

What You Will Learn:

• Importance of Service Innovation
• Types of Service Innovation
• Identify Service Gaps & Generate Service Innovation Ideas
• Perfect an idea to rally buy-in

Course Outline:

Innovate or Die??

• Why Innovate?
• Types of Service Innovation

Two dimension in Service Innovation

• The Degree of Value Co-creation
• The Degree of Networked-collaboration

Understanding Service Innovation via Value Co-Creation

• What is Value Co-creation
• Customer as the co-creator of value
• How to engage your customers in the value chain

Networked-Collaboration

• Coordinating internal & external resources for integrated resources
• Integration of specialised competencies

Generation of Potential Ideas

• Convergent thinking
• pergent thinking
• Methods to evaluate ideas
• Evaluate the ideas

Prototyping Ideas for Buy In

• Resources & timeline
• Mocks ups
• Presentation to stakeholders
• Follow up & monitor

Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions 

Requirements: Employability Skills WSQ – Workplace Literacy Level 3 or N-Level English

Teacher & Student Ratio: 1:25 (maximum capacity)