Emotional Intelligence: Setting Winners Apart

Course details

Emotions can influence the way we act and react in the workplace. “Emotional Intelligence” is the ability to recognise our behaviours, moods and impulses, and manage them in a positive way so that we can communicate effectively, empathise with others, manage stress, overcome challenging situations and minimise or avoid conflict.

This course is designed to further develop and implement competencies to enhance your relationships at work and life by increasing your understanding of social and emotional behaviours, and learning how to adapt and manage your responses to particular stressful situations. This programme helps you to build stronger relationships, succeed at work, and achieve your career and personal goals.

COURSE OBJECTIVES

As a result of attending this programme, participants should be able to:

• Understand the concept of emotional intelligence
• Identify the competencies that constitute emotional intelligence
• Develop EI skills that will help produce desired outcome
• Learn strategies and techniques on managing oneself better
• Learn how to influence others
• Understand the knowledge and skills required to creating opportunities for growth
• Learn techniques for enhancing relationships

WHO SHOULD ATTEND

• Customer service staff, support and administrative staff, secretaries, business development executives, sales professionals, office professionals, supervisors and managers.

COURSE CONTENTS

Introduction

• Emotional Intelligence: The new yardstick for success
• Emotional Intelligence vs. Cognitive Intelligence
• The Emotional Brain
• Quick assessment of your Emotional Intelligence
• Understanding and overcoming roadblocks

EI Leadership Competencies and Strengths

• Emotional Competencies
• Self-awareness and self-management
• Social awareness and relationship management
• Exploring personal strengths
• Exercising flexibility and adaptability in the face of change

Dealing with Challenges through Self-Mastery

• Understanding and managing your emotions
• Building self-confidence
• Maintaining resilience

Interpersonal Skills to influence others and build relationships

• The power of empathy
• Core influencing skills
• Building rapport and effective communication

Making it work

• Strategies for promoting Emotional Intelligence
• Develop an Emotional Intelligence Development Plan