Objective

  • Updating & Upgrading Supervisors Knowledge about EQ & how it can affect Conflict Resolution & Success. 

Who should attend

  • All Supervisors & Managers

Outline

  • What Is Emotional Intelligence?
  • Key Elements of Emotional Competence
  • The Advantage Of Emotional Intelligence
  • The Emotional Competence Framework
  • Emotional intelligence & Interpersonal Skills
  • Five Main Factors Of Personality
  • Conflict In Relationships 
  • Modes Of Communication
  • Dialogue Guidelines 
  • Managing Conflict
  • Key To Constructive Conflict Resolution
  • Five Ways To Resolve Conflict
  • Developing EI In Others
  • Examples For Development 

MERL is a leading international provider of training and consultancy.

We are committed to increasing your competitive edge through the provision of excellent management training and skills

development programs.

Our experience and professional consulting strengths include an extensive knowledge of private industry, business and government enterprises.

Our unique facilitative approach takes into account cultural and organizational systems to enable superior results..

In the world of today, it is not simply a case of having necessary professional skills; people must develop interpersonal skills alongside their ability

to handle the changes brought about by technological progress.

MERL aims to make a difference.

The need for leading-edge training has never been as important; it is the basis upon which performance can be measured in an increasingly competitive market place.

MERL is a training and consulting company dedicated to increasing our clients competitive edge through the improved performance of their human and capital assets. We aspire to make significant and lasting improvements in our clients strategic focus and business performance.

See all MERL Egypt courses

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