- Duration: Upto 10 Hours
- Timings: Part Time, Flexible
Course details
Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.Topics covered:
- Emotional self assessment
- Perceiving, understanding and managing emotions
- Emotional expression
- Emotional understanding
- Relationship building
- Tact, transparency and emotional control
- Impact, influence and resilience
Learning Outcomes:
At the end of this program, participants will be able to:
- Explain the nature and theories underlying emotional intelligence
- Identify their personal strengths and blind spots through self assessments
- Define the various EI competencies and identify areas for improvement as needed
- Practice empathy building skills with emphasis on active listening
- Assess the impact of different leadership styles and their associated competencies on organizational climate and bottom line results
Eligibility / Requirements
Candidates with basic working knowledge of written and spoken English
Job roles this course is suitable for:
Call Center Team Leader , Relationship Officer / Manage , Manager / Senior Manager Business OperationsAbout Regional Educational Institute
Regional Educational Institute (REI) has been at the forefront of education by delivering quality training courses in UAE since 1995, establishing itself as one of the premier training institutes in Abu Dhabi.Our training center in Abu Dhabi has developed numerous programs that have helped a significant amount of individuals uplift their careers not only in the functions they carried out but also in remunerations and future growth prospects. We strive to equip you with the skills and knowledge to better your career options, while also developing your other skillsets through cross functional training programs. Similarly, our corporate training courses in Abu Dhabi have helped many organizations in the region achieve better productivity and higher customer satisfaction levels.
We have numerous certified training programs on board – some of which includes Business Soft Skills, Leadership & Management, Sales & Marketing, Service Excellence, Language Development and IT training courses in Abu Dhabi. Our customers include some of the most prestigious organizations in the country, which include Government and Semi Government Agencies, Banking and Financial Institutions, Oil & Gas Companies, Hospital Groups, Large Corporations, Telecom Service Providers, Technology and Service Providers, System Integrators and many Small and Medium Enterprises.
Everything around us is rapidly changing – Be it technology, work environment, economic conditions, geographies, even thought processes. New paradigms are defined every day wherein keeping up is not only difficult but sometimes impossible. We employ a carefully calculated methodology that allows us to design training courses in Abu Dhabi that target specific skill areas needed by the candidates. Before we provide a training course in Abu Dhabi, we analyse a candidate’s training needs and create an effective educational program that includes training resources specifically chosen to equip the candidate.
At REI we not only focus on enhancing your current career options but also prepare you to stay ahead of the curve with our cross functional training programs. Approved and certified by the Abu Dhabi Centre for Technical and Vocational Education and Training, our training institute in Abu Dhabi offers certified courses and accreditations.
Our Team REI consists of industry professionals with a collective experience of more than 50 years of local and international experience. The core team consists of domain experts in Management, Finance, Learning & Development, Information Technology and Sales & Marketing.
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