Emotional Intelligence

Course details

Emotions can and do influence the way we act and react in the workplace. Emotional Intelligence (EQ) is the ability to recognize our behaviours, moods and impulses, and manage them in a positive way so that you can communicate more effectively, succeed at work and achieve your career and personal goals.

The PD Training Emotional Intelligence Course teaches you how to build stronger relationships, how to empathize with others, how to manage your stress levels, how to overcome challenging situations, diffuse personal conflicts and much more.

You'll learn skills like managing your non-verbal communication, how to interpret and manage your emotions and balance your optimism and pessimism, using coping methods and relaxation techniques and more. This course will make you more aware of your own thoughts and feelings and as a result improve your ability to interact with others both in the workplace and at home.

Many people have told us that this course has changed their lives for the better, so register today and get started improving your level of EQ.

This Emotional Intelligence Training Course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

FOREWORD

Healthy Emotions + Clear Thinking + Appropriate Action = High EQ

Working in complete harmony with various types of individuals in the workplace is NOT always that easy. Your co-workers, bosses and clients surely do have different personalities. In order to better manage your emotions when dealing with diverse people, you need a high level of emotional intelligence.

Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to read the style of individuals and adjust your communications accordingly.

This fascinating one-day training course is useful for anyone who leads or works with other people, no matter

 what size the organization. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy and also include interpersonal skills.

Participants will learn to develop and implement these competencies to enhance their relationships in work and life by increasing their understanding of social and emotional behaviors, and learning how to adapt and manage their responses in particular situations.

After completing this course participants will have learned how to:

• Define Emotional Intelligence (EQ)
• Identify the benefits of emotional intelligence
• Learn the four core skills required to practice emotional intelligence
• Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
• Read associated verbal and nonverbal communication
• Successfully communicate with others in a non-verbal manner
• Verbally communicate with others
• Interpret and manage your emotions
• Master tools to regulate and gain control of one's own emotions
• Articulate your emotions using the right language
• Balance optimism and pessimism
• Effectively impact others
• Relate emotional intelligence to the workplace
• Use the concepts and techniques in the workplace

MODULES

Introduction

• The Course Explained
• Learning Outcomes
• More Later
• Action Items

Emotional Intelligence Defined

• Benefits of EQ
• The Academic Theory of EI & Assessing EQ
• Five Dimensions of the Trait EI Model
• EQ Self-Assessment Activity

Becoming Self-Aware

• Self-Awareness Explained
• Self-Manage for Success
• Being Open to Opposing Viewpoints
• Learn to Compromise for Success
• Choose Your Attitude

Self-Management/Regulating Your Emotions

• 'EQ" in Action
• Emotion al Science
• Amygdala Hijack - What's Happening Inside Our Head When We Lose Control
• Understanding Emotions
• Find Your Self-Control…Take Back Your Amygdala
• Using Coping Methods
• Relaxation Techniques

Self-Motivation (M)

• Optimism
• Pessimism
• The Balance between Optimism and Pessimism
• The Power of Re-Framing: The Balance between Optimism and Pessimism

Empathy (E)

• What are the Barriers to Empathy?
• Developing Your Empathy
• Empathizing with Others

Social Skills (SS)

• Making an Impact
• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive
• Traits of a Person with High Social Skills

Skills in Emotional Intelligence

• How to Accurately Perceive Emotions
• Use Emotions to Facilitate Thinking
• Understand Emotional Meanings
• Manage Emotions

Verbal Communication Skills

• Verbal Communication - Clear Message, Emotionally Effective
• Focused Listening
• Asking Questions
• Communicating with Flexibility and Authenticity

Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It's Not What You Say, It's How You Say It

Social Management and Responsibility

• Articulate your Emotions Using Language
• Business Practices
• Understand Emotions and How to Manage Them in the Workplace
• Role of Emotional Intelligence at Work
• Disagreeing Constructively

Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations