Course details
In this course, participants will learn skills to develop their capacities in building and maintaining successful relationships. Participants will learn how to deal with different personalities, how to integrate into successful and effective groups and teams, and how to manage behavior within these groups and teams.
Course Objectives:
- Explain human personality and emotional intelligence
- Manage effective group dynamics and social intelligence
- Describe how to establish and maintain effective relationships
Course Outline:
Module 1: Human Personality and Emotional Intelligence
- Definition of emotional intelligence
- Personality types and traits
- Understanding difficult personality styles
- Managing different personality styles
Module 2: Group Dynamics and Social Intelligence
- Introduction to social intelligence
- Types and categories of group
- Understanding group dynamics
- Group formation process
- Building successful teams
Module 3: Establishing and Maintaining Effective Relationships
- Effective communication within groups
- Establishing positive relationships
- Conflict management techniques
- Leadership and team reinforcement
- Positive relationships and organizational commitment
Assessment Strategy:
Participants will be informally assessed on their interaction during sessions and their participation in exercises.
Updated on 08 November, 2015Course Location
About Egyptian Banking Institute
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