Emotional Intelligence

Course details

Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. It is “the subset of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions” (1990). When applied to the workplace EI involves thinking “intelligently” about our own and others’ emotions and how they influence our thoughts and behaviours at work.

Emotional Intelligence will assist people in the following ways;

• How they perceive and express themselves
• Develop and maintain social relationships
• Cope with challenges
• Use emotional information in an effective and meaningful way
• Become more resilient
• Develop well being

The aim of the workshop is to provide awareness and knowledge of Emotional Intelligence and provide ways that it may assist participant

Learning Outcomes

• To develop self-awareness and reflective skills for their own development.
• Awareness of the meaning and application of Emotional Intelligence.

Course Content

• Emotional Intelligence – definition and meaning
• Workplace benefits of Emotional Intelligence
• Wisdom – how Emotional Intelligence can help with being wiser
• Self-awareness of your own Emotional Intelligence
• Emotional Intelligence and Leadership
• How Emotional Intelligence can assist with honest conversations with your team. Practical solutions to improve your skills in honest conversations.
• Focusing on key strengths – how emotional intelligence tools can help guide the focus for your own
• and your team’s professional and personal development.
• 10 ways to improve your own Emotional Intelligence