Email Etiquette

Course details

In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.

Course Outline

1 - E-mail basics

• E-mail characteristics
• Writing online versus on paper
• Understanding the advantages and disadvantages of e-mail
• Understanding the cultural significance of e-mail
• E-mail programs
• Using an e-mail program to send e-mail
• When to use e-mail
• Communicating by e-mail
• Understanding when to avoid using e-mail
• Writing an e-mail message
• Using the MAIL acronym

2 - E-mail policies

• Company policies
• Avoiding improper e-mail messages
• Ensuring employee compliance to e-mail policies
• Copyright laws, viruses, and liability
• Avoiding copyright infringement
• Avoiding viruses
• Identifying e-mail liability

3 - E-mail features and security

• Features of an e-mail program
• Using attachments
• Using priority labels and signature files
• Features of an e-mail program
• Using attachments
• Using priority labels and signature files
• Discussing e-mail program options
• Securing e-mail
• Using encryption and digital signatures
• Using passwords

4 - E-mail messages

• Message headers
• Using headers
• E-mail message body
• Including proper greeting
• Structuring an e-mail message
• Closing an e-mail message

5 - E-mail effectiveness

• E-mail recipients
• Considering the factors that determine e-mail writing
• Anticipating recipient reaction
• Message management
• Managing your e-mail effectively

6 - Netiquette guidelines

• Netiquette style
• Using proper tone
• Following formatting guidelines
• Emoticons and abbreviations
• Using emoticons and electronic abbreviations

7 - Composing online correspondence

• Online communication
• Achieving the objective of the message
• Language and punctuation
• Improving online writing style
• Using punctuation correctly
• Efficient writing habits
• Constructing sentences
• Constructing paragraphs
• Editing e-mail messages