Email Etiquette & Business Writing

Course details

This course teaches participants about the fundamentals of business etiquette. Participants learn how to build relationships, create a professional appearance, develop positive relationships with coworkers, and practice cubicle and office etiquette. In addition, the course teaches participants the appropriate behavior and etiquette when using the Internet, in daily communications, and in meetings. Delegates also learn how to handle ethical dilemmas and personal issues, become a good conversationalist, and are courteous when communicating. Delegates also examine the appropriate etiquette for business meals and functions, as well as how to be a courteous traveler at home or abroad.

Course Objectives:

• Become more skilled at networking, from making introductions to shaking hands and using business cards appropriately.
• Be better prepared for both formal and informal meetings, even if you aren’t presenting.
• Dress appropriately for every business occasion.
• Feel comfortable when dining in business or formal situations.
• Feel more confident of your business communication in every situation.
• Give you that extra edge that establishes trust and credibility

Course Outlines:

Lesson 1: Office protocol

• Office etiquette
• Cubicle and office etiquette
• Office relationships

Lesson 2: Professional conduct

• Appropriate use of the Internet
• Ethical dilemmas
• Personal issues in the workplace
• Monitor the progress

Lesson 3: Communicating in the workplace

• Introductions
• Conversations
• Etiquette in meetings

Lesson 4: Etiquette in communication

• Telephone courtesy
• E-mail etiquette
• Writing guidelines

Lesson 5: Business functions

• Attending business functions
• Business dining

Lesson 6: Traveling for business

• The courteous traveler
• International travel