Effective Supervisory Skills

Course details

Your technical competent skills got you promoted. How you influence your staff, get them to co-operate with you, how you manage your boss/es, and influence them, is a totally different set of skills. You are sandwiched in between – this can be painful. Come, join us in this popular workshop – you will gain to apply easy-to-do steps to motivate your staff, win your boss/es over, and deal with difficult peers.

What You Will Gain

Participants will achieve the following outcomes:

• What are top companies’ view of the Effective Supervisor? – develop the MINDSET and SKILLSET of HIGHLY EFFECTIVE SUPERVISORS!
• Three Essential Ingredients of Effective Supervisor – master these THREE ESSENTIAL INGREDIENTS to begin your journey to the top
• Delegating Tasks Effectively and Giving Instructions – use proven techniques to INSTRUCT staff so they can UNDERSTAND AT ONCE, no confusion, no misunderstanding
• Coaching and Developing Staff – learn techniques to coach staff to DO THINGS RIGHT, to SUPPORT YOU effectively; 3 KEY WORK SKILLS: job-specific skills, functional skills, adaptive skills
• Performance Feedback – sure-successful FORMAT that you can use to give feedback to poor performer WITHOUT SPENDING LONG HOURS explaining yourself, and SIGNS to look out for to PREVENT YOURSELF from being manipulated by staff
• Managing Emotions of Staff – strategies to MANAGE staff who are DEFENSIVE, STUBBORN and have all sorts of tricks – you will also be EQUIPPED with a toolkit of TRICKS to manage them
• Managing Emotions of Self – easy ways to MANAGE OWN EMOTIONS, especially for those supervisors with SHORT FUSE
• Positive Reinforcements – simple-to-use ways to COMPLIMENT STAFF so the DESIRED BEHAVIOURS are replicated
• Situational Leadership – different folks, different strokes!

Who Should Attend

Supervisors, Senior Executives and those who wish to enhance their performance and add value to their organisation.