Effective Supervisory Skills

Course details

It covers the functions and responsibilities of the supervisor, and gives participants the opportunity to practice the key competencies and skills required of the effective supervisor. Emphasis of the course is placed on the inpiduals’ ability to make a difference to their staff irrespective of senior management or organizational problems. Participants are encouraged to see their role as one of leader, guide, counselor, and coach not as the old fashioned authoritarian manager.

Objectives

Upon the completion of this course, the participant will be able to:

• Understand the importance of the supervisory position to the management team
• Understand and use the functions and responsibilities of the supervisory position
• Practice key competencies and skills required by supervisors

Target Audience

Practicing supervisors and/or junior managers who would like to upgrade/refresh their knowledge and skills on the ‘supervising / managing’ aspects of their job, plus newly promoted supervisors who need a formal introduction to the issues of management.

Course Structure

• This course will use a combination of interactive training methods of lecturing; group discussion/
• Exercises; case studies; role-play activities; and video-based learning

Program Contents

• Module 1: The role and purpose of the supervisor
• Module 2: Planning
• Module 3: Management