Course details
This course aims at clarifying the role a supervisor plays as a vital part of management. It covers the functions and responsibilities of the supervisor, and gives participants the opportunity to practice the key competencies and skills required of the effective supervisor. Emphasis of the course is placed on the inpiduals’ ability to make a difference to their staff irrespective of senior management or organisational problems. Participants are encouraged to see their role as one of leader, guide, counsellor, and coach not as an old fashioned authoritarian style of manager.
Learning Outcomes
On successful completion of this course, participants will be able to:
- Clarify roles and responsibilities of a supervisor
- Develop skills in listening, asking questions, resolving conflict, and giving feedback to employees
- Develop a technique for giving employees clear instructions
- Identify techniques to deal with employee challenges, such as hostility, complaints, and laziness
- Understand the importance of developing good relationships with employees and peers.
Target Audience
Practicing supervisors and/or junior managers who would like to upgrade/refresh their knowledge and skills on the ‘supervising / managing’ aspects of their job, plus newly promoted supervisors who need a formal introduction to the issues of management.
Entry Requirements
None required
Updated on 08 November, 2015Course Location
About Bahrain Institute for Banking & Finance
We_They plays a vital role in the training and development of human capital in the Kingdom of Bahrain. Our commitment to excellence has strengthened our position as the top provider of quality education across all major business disciplines. We serve as a partner to numerous world-class institutions; delivering thought leadership, research and advisory, assessment and training in the areas of Accounting and Finance, Academic, Executive Development, Banking, Leadership and Management, Insurance, Islamic Finance and Information Technology; resulting in a complete business solution.
We_They covers a wide spectrum of subject matter, with over 300 different courses offered to the financial and corporate market; tailor-made training solutions based on organisational requirements; specialised programmes taught by leading market specialists; and professional qualifications and degree programmes in partnership with major international organisations.
We_They continues to exceed global benchmarks for many of the qualifications it offers with its affiliates.
Since its inception in 1981, We_They has grown from training 450 applicants a year primarily within the banking industry, to 20,000 drawing participants from all sectors of the economy, and are proud to have qualified over 200,000 learners in the last 3 decades.
Our faculty comprise of market practitioners, academics and qualified senior industry professionals. Their perse backgrounds ensure an enriched participant experience, striking the perfect balance between theory and practice.
We_They has made its mark internationally with clients in Asia, Africa, Europe, USA and the Middle East, well on its way to becoming the global institute of choice.
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