Course details
This programme will assist Supervisors, Team Leaders or Newly Appointed Managers to enhance and further develop their supervisory management skills. It will be of interest to individuals who are currently performing a supervisory or frontline management role in their organisation or those who wish to progress to this level.
This programme will give the learner knowledge and skills in developing standards, measuring performance, motivating and empowering staff and themselves.
COURSE AIM:
Learners who successfully complete this module will :
- Practice effective supervisory management skills Design, implement and change standards
- Appreciate the value of effective and open communication within organisations
- Develop strategies for staff support and empowerment
- Understand the importance of effective relationships within a Multi-disciplinary team
- Demonstrate effective conflict resolution and mediation skills
- Understand the importance of stakeholders' rights and expectations in the delivery of a quality service
COURSE CONTENT:
Programme topics include the following units :
Managing Performance:
- Setting standards, goals and objectives for individuals and teams
- Performance Management & Performance Appraisals
- Giving constructive feedback to staff
Motivating, Developing and Empowering:
- Effective communication styles
- Conducting a skills audit of staff in order to identify training gaps
- Consider approaches to motivate and support staff
- Effective delegation
Building Effective Relationships:
- Different styles of leadership
- Performing effectively as a team member
- Gain an understanding of motivational theory
- Respect and value Diversity
- Mediation and Conflict resolution
Course Location
About Training & Selection Services Ltd
TSS Training is an established training and development company with offices in Dublin and Cork. they specialise in the development of Managers, Salespeople and Customer Service staff by offering a wide range of business skills development programmes throughout Ireland and the UK.
All of their training programmes can be personalised by their training team and presented exclusively to ytheir staff at ytheir convenience on or off ytheir business premises. The main benefit of in-house training is that any business ctheirse they offer can be modified to satisfy ytheir team’s specific training requirements and company needs.
The objective of all their training programmes is to give the delegate new skills to transfer back to the workplace, thus improving productivity and performance.
WHY TRAIN?
By teaching “Best Practice” skills they can help improve productivity and performance.
Interactive training is an excellent way of motivating and re-energising ytheir staff.
By improving inpidual skill levels you give people new confidence in their own ability and a feeling of ownership of their role in any organisation.
Training enctheirages team building and mutual employee understanding of each-others role in different departments within any organisation.
Helps to boost staff morale and gives employees a feeling of value within their organisation.
Provides a correct foundation for new starters and prevents bad habits forming.
Proven to reduce staff turn-over and help plan long-term career progression.
WHY TRAIN WITH TSS?
Experienced - TSS Training is in business 14 years with over 1,000 clients in Ireland & The UK.
Experienced - they deal with a wide range of clients in many different sectors.
Service - they can supply management and selling styles profiles on ctheirse completion.
Service - Conduct an introduction meeting and a debrief meeting for each programme
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