Effective Performance Management

Course details

A multi-generational workforce that also cuts across cultures is increasingly common among retailers. Retail managers who want to be more successful in driving workforce productivity must have the relevant competencies to manage the performance of these staff. Through a better understanding the human needs of a multi-generational workforce and deploying relevant strategies, managers will be more effective in leading their staff.

The 2-day course will familiarise managers with the principles of performance management - a better understanding on performance standards, measurements and criteria; and, using these to appraise, review and manage performance of the staff. Managers will explore techniques on feedback, counseling and dealing with under-performers.

Objectives

After completion participants will be able to:

• Explain the importance of performance management
• Conduct performance appraisal
• Conduct counselling
• Conduct coaching
• Handling grievances

Course Content

• Overview of performance management
  • Guiding principles of performance management
  • Performance appraisal, performance review and performance management
• Process of performance management
  • Performance Agreements
  • Reviewing Performance
  • Rating Performance
• Aligning performance management with corporate vision, mission and values
• Performance appraisal process
• Understanding human needs in staff
• Needs of the multi-general workforce
  • Baby Boomerse
  • Generation Xs
  • Generation Ys
• Conducting Perfomance appraisal
  • Completing the Appraisal Form
  • Preparing for the performance appraisal meeting
  • Communicating with the staff at the performance appraisal meeting
  • Providing feedback
• Dealing with under-performers

Who should attend

The course is beneficial to managers who need to better manage the performance of their staff in a multi-generational workforce. The managers will also benefit from understanding performance standards, measurements and criteria to effectively conduct performance appraisal and provide feedback to or counseling their staff.