Effective Office Administrative Skills and Duties

Course details

Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace.

You are important to your organisation’s success and you are in a position to learn management tools, concepts, techniques to be more competent so that you can be effective and enhance your value and credibility to your organisation. You can then rise above being what has been perceived as just being “professional” but to the next higher level of being “progressive and competent”.

How Will You Benefit?

After the workshop, you will be able to:

• gain insight into the responsibilities of administrators
• value your role in your organisation and experience greater job satisfaction
• analyse planning and organising skills to achieve tasks
• develop office procedures for efficiency and effectiveness
• develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness

What Will You Learn?

Administrative Function

• the role and duties of an administrator
• make your choice: to be a professional or progressional administrator
• staying proactive in a changing workplace

Management Function

• functions of the management process
• identify the level of administrator's position in the management team
• balance for people and task orientation skills
• task skills: planning, organising, leading, controlling
• people skills: understanding yourself and others
• relationship management
• assertive skills

Managing the Office Function

• developing procedures
• organising and processing mails efficiently
• dealing with visitors
• sourcing, negotiating and purchasing goods and services
• managing and controlling office stock
• handling petty cash, estimating costs and monitoring expenditures
• security and confidentiality
• workplace health and safety issues

Developing Your Critical Thinking Skills

• what is critical thinking skills?
• positive attitude for strong critical thinking: COOL technique
• characteristics of critical thinkers
• understanding the eight elements of thought
• three thinking strategy: the ORA rule

Improving Your Communication Skills

• communication process
• non-verbal communication
• listening skill
• giving and receiving criticism