Effective Office Administration Skills

Course details

This is an exciting and interactive programme. It is designed to provide office support staff the opportunity to review and develop the interpersonal and professional administrative skills they need to do their jobs effectively, thereby contributing to their own, their boss’ and their organisation’s success.

PROGRAMME OBJECTIVES

1. Understand the important role and functions of today’s office
2. Understand the changing role of the office support staff
3. Apply the various methods to increase productivity in the office
4. Manage and handle information for maximum results
5. Appreciate the use office communication tools and systems

PROGRAMME OUTLINE

1. The Office

• The role and functions of the office
• Fundamental & necessary skills of office staff
• Productivity and the administrator’s evolving role
• Planning and improving work processes
• Matching organisational goals with administrative support goals
• Identifying improvement opportunities
• Managing information for office productivity
• The office as a centre of organisational excellence

2. Office Productivity

• Office productivity through effective task management
• Planning and scheduling of office work
• Increase your administrative effectiveness through organized methods & systems
• File and find information fast
• Dealing with information overload in the office
• Communicating positively for better results
• Working with people for positive results