Office Administration and Management

Course details

Course Overview
In a dynamic and challenging business world office administrators and managers with the right set of skills and qualities can make all the difference. Our dynamic and modern office administration and management course, equips all existing and prospective professionals to face the challenge of meeting 21st century International work place like Middle East.
 
Topics covered:
Introduction to Office administration
Concept of professionalism
Identifying essential Skills of an efficient office administrator
Identifying personal strengths and detecting areas for improvement
Concept of Global workplace and connectivity- Cultural awareness, sensitivity and Business etiquettes
Essential soft skills for Administrators- Confidence, Attitude, Assertiveness, Situational awareness
Essential Emotional intelligence for administrators
Interpersonal communication skills- Verbal skills- Voice, tone pace clarity articulation Non-verbal skills including Body language, Para-language and listening skills
Business English Communication- Telephone skills, Business letters, and Memos; Organizational charts, Effective phrasal verbs for Professionals, Email writing and etiquettes
Understanding Business/Company objectives, Administrative Office Procedures and Responsibilities of the office professional
Records and Document management process, Filing and archiving, Statutory compliance documents and concept of need for confidentiality
Introduction to MIS and ERPS, electronic Data management systems
Administrator as leader and team member- leadership and team working skills
Time management- Setting SMART goals, Improving productivity, Multitasking,  Prioritization techniques, Covey's Model and beyond
Stress and Conflict management-Creating an efficient and productive work place and positive work culture, Dealing with difficult people and situations, coping strategies Conflict Resolution through Kilmann's model
Organizing and attending effective meetings- process and procedures and Fundamentals of presentations
 
Objectives:
Understand and explain the roles and responsibilities of a competent and efficient administrator
Acquire and enhance a set of soft, emotional and Communication skills essential for office administrator functions
Understand the role of MIS, ERPs, Productivity suites and Social Media in relation to administrative functions.
Acquire and enhance effective leadership and team working skills, so as to lead, motivate, and contribute the co-workers
Acquire and enhance a set of professional skills like day today office procedures, people management, time management, so as to improve productivity and compliance to business objectives
Learn and acquire strategies and techniques to deal with difficult people and situations and also manage stressful situations.
 
Training methodology:
The Training will be delivered in line with the latest adult learning principles
The training program is highly interactive in nature with training delivered with a combination of lectures, Prezi-presentations, practical examples, activities, role-plays, mock sessions, video presentations, discussions, energizers, Q&A and re-cap sessions etc.
Trainees will be provided with courseware which includes, study material, handouts, and activity sheets etc. Updated on 01 December, 2020