Effective Management for Secretaries, PA's and Administration

Course details

Introduction:

For most organizations, the most valuable resource is executive performance. The PA and secretary take responsibility for much of the organization and coordination of an office. It is a task which calls for excellent planning and organizing skills, the ability to solve problems, to be tactful, and discreet, and possess effective communication skills. A great PA makes an enormous contribution to executive effectiveness and requires numerous professional skills to be successful in this role.

Who Should Attend?

All administrative personnel and people newly appointed to supervisory roles, along with Secretaries and PA's within the office environment, who want to build on their skills and knowledge

Purpose:

The program is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively - thereby contributing to their own, their boss' and their organization's success. In this program participants learn how to:

• Manage a network of working relations 
  
• Communicate effectively 
  
• Manage time for yourself and others 
  
• Manage the performance of admin staff 
  
• Improve written communications 
  
• Manage and present information 
  
• Organize and improve office systems