Effective Interpersonal Skills

Course details

Do you have difficulty communicating with people? Have you wondered why some people are “like you” while some are “so different”?

A major goal of this workshop is to help participants understand the impact of their communication skills on other people, and how improving these skills can make it easier for them to interact of the workplace.

Programme Objectives

At the end of programme,participants should be able to:

• Know the definition of interpersonal skills
• Review the link between emotional intelligence and interpersonal skills
• Understand the barriers to effective interaction and communication
• Adopt strategies to improve their ability to overcome these barriers

Programme Outline

1. Understanding difficult bahaviours
2. Building confidence in communication
3. Influencing techniques
4. The interpersonal skill of giving and receiving feedback
5. Learning how to handle each unique personality type effectively
6. Developing good teamwork and building positive relationships
7. Benefits of building great relationships and winning bonds