By covering human resource challenges such as hiring needs and practices, appraisal, motivation, conflict resolution and stress management, participants will learn the critical people skills necessary to function effectively in an HR department.

Course Objectives

  • The latest trends in the human resource field and the changing role of the human resource
  • How human resource planning and the organization’s strategic plan work together
  • How to write job specifications and identify core competencies
  • Methods of finding, selecting and keeping the best people using behavioral description interviewing techniques
  • How to get employees off to a good start
  • How to deal with compensation and benefits
  • How to maintain healthy employee relations
  • How to make performance appraisals a cooperative process

Course Outlines

Human Resource Management & Global HRM.

Job Descriptions & Job Specifications:

  • Job Analysis as a basic HR tool
  • Information for Job Analysis
  • How to write effective Job Descriptions and Job Specifications

HR Planning for Head Count

Recruitment / Selection / Employment:

  • The recruitment and selection process
  • Methods of recruitment
  • Types of interviews
  • Methods of interviewing
  • Post-interview / Pre-employment process

Performance Appraisals and Performance Management

  • Relationship between performance mgt and appraisals
  • The Performance Management system
  • Designing an effective appraisal system
  • Who conducts appraisals?
  • Conducting the appraisal interview –do’s and don’ts
  • Action plan for performance management

TNA, Training and Development & Orientation

  • Training and Development methods
  • Factors influencing training and development
  • Doing a basic Training Needs Analysis (TNA)
  • Designing T & D programs
  • Content of orientation programs
  • Key principles in learning psychology

Compensation and Non-financial Benefits for Motivation

  • Components in a compensation package
  • Equity in financial compensation
  • The Points Method of Job Evaluation
  • Linking pay to motivation / performance
  • Types of financial and non-financial benefits for Motivation

Grievances, Discipline & Termination

  • Grievance Procedure
  • Importance of discipline
  • Major and minor misconduct
  • Steps in disciplinary action
  • Proceedings in a Domestic Inquiry
  • Resignations & Dismissals
  • Can you terminate a probationer?

The HR Scorecard

  • Areas to be measured
  • Types of measures
  • Measuring effectiveness and efficiency of HRM

We_They was founded in 1988 with the aim of providing first class training and consulting services, enabling our clients to improve and sustain a valuable competitive advantage, hence, making a positive contribution towards their success. Working closely with national and multi-national companies, we offer global experience coupled with practical, local expertise.  

We aim to deliver innovative yet practical business solutions, from concept formation to implementation and evaluation. BLI’s depth of service and global reach translates into seasoned knowledge for tailoring our services to our clients’ specific needs. 

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