Effective Email Writing

Course details

A great part of communication in today's workplace is done through emails. However, much time is wasted or meaning is misinterpreted when the messages are not clearly written.

This workshop will help participants enhance organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies and techniques that email writers can use to improve the readability of their messages and to communicate meaning effectively and quickly.

How Will You Benefit?

After the workshop, you will be able to:

• write clear, concise and courteous emails in a professional way
• use appropriate tone and language to communicate meaning effectively
• present information in a reader-centric manner

What Will You Learn?

Common Problems in Email Writing

Formatting Workplace Email

• salutations and closings
• email signature

Getting Readers' Attention

• subject line
• distribution lists

Organising Contents

• writing plans for different purposes
• listing, sub-headings and tables

Use Correct Language and Appropriate Tone

• formal and informal language
• plain English
• rapport building
• positive words
• concise messages
• active and passive voice