Effective Communication Skills

Course details

The course aims to give participants a way of communicating consistently to each other. It helps to better understand communication styles and participants own style of communication in a more efficient friendly way. It will increase participant’s self-awareness that will in turn build confidence and improve communications skill and in turn, find it easier to ‘influence’ others.

Aims and Objectives

• Recognise the difference between Assertive, Aggressive and Passive behaviours
• Maximise their positive impact on those around them
• Understand when to apply certain behaviours in certain situations
• Be equipped with tools to deal with different behaviours

Content

The trainer will work with participants to assess and have a further understanding of why and how:

• People differ in how they perceive, understand and process information about the world.
• Each person displays a pattern of relative strengths; learn how to work on them.
• There is no best style or approach to communications, different types are simply different, and each brings talent and value to work and to life

Content Continued

• The Communication process
• Types of communication, when is each appropriate
• How people differ in how they perceive, understand and process information about the world.
• Which communication style do you use?
• Barriers to communication and how to overcome them
• Are you hearing what people are saying? reduce error and increase awareness with the art of active and empathic listening
• Mastering questioning techniques to ensure understanding
• Introduction to transactional analysis
• Assertiveness methods and techniques