Effective communication skills

Course details

Effective communication has become a necessity for success in achieving the goals at both the individual and group level. This program assists and motivates trainees to acquire effective skills in communicating with others and manage all sorts of verbal and non verbal communications in dialogues, negotiations and meetings.

Objectives

 At the end of this session, each trainee will be able to:

1.  Identify the basic concepts and elements for communications.
2.  Develop active listening and responding skills.
3.  Work on building rapport and compatibility.
4.  Choose best means of communication to achieve effective results.
5.  Use one’s own communication style for influence.
6.  Develop strategies to deal with difficult situations.
7.  Develop negotiation skills.
8.  Overcome barriers to effective communication.
9.  Develop administrative communications.
10.  Develop strategies in dealing with all sorts of people.

1. Increased self-awareness of patterns of different behavioral and understand.
2. How to adapt your lifestyle to effectively interact with others?
3. Understand communication errors, and how to prevent them?
4. The ability to develop positive personal relationships through the techniques     of effective communication.
5. Increase productivity of individuals and groups at work.

 Content

1. Importance of human communication.
2. Definition of the communication process.
3. Importance of effective communication.
4. Elements of the communication process.
5. Basics of communication.
6. The laws of effective communication.
7. Window Joe Harry.
8. How to enter the hearts and minds of the people.
9. How to build familiarity.
10. Levels of intimacy.
11. Stages of intimacy.
12. How do you achieve optimum effect?
13. Voice modulation.
14. Personal investment patterns in human communication.
15. The nature of personal styles.
16. Easy entrances to good communication.
17. Conflict resolution.
18. Active listening skills.
19. Persuasion and negotiation skills.
20. Skills of persuasion and treatment of rejection and objection.
21. The objectives of administrative communication.
22. Effective communication skills at work.
23. Ten Commandments for effective communication.
24. Importance of the meetings to activate the communication.
25. How to prepare for a successful meeting.

Methodology

1. PowerPoint presentation and explained.
2. Discussion.
3. Role play.
4. Competitions.
5. Written exercises.
6. Case studies.