Effective Communication and People Skills

Course details

This professionally accredited course will improve your communication and people skills. It will help you understand communication and what makes a good communicator.

During the six week course you will:

• Acquire the knowledge and communication skills required to work effectively with individuals and groups
• Learn how to negotiate with people, motivate others, encourage team-work and resolve conflict
• Have the opportunity to explore and develop your own communication style

Who Is This Course For?

The course is for human services and non-profit professionals who are looking to develop their communication and people skills in an accredited programme developed specifically for the human services and non-profit sector.

Learning Objectives

After successfully completing the course you should be able to:

• Explain what effective communication is and outline how different communication styles (interpersonal, group, etc.) determine communication effectiveness
• Identify the barriers that exist to effective communication and understand how to deal with these
• Identify the importance of effective teamwork and roles in Social Care practice
• Describe what good negotiation skills are and explain how they can be used resolve conflict in everyday practice
• Explain how to give a presentation at a meeting
• Examine motivation theory and how it relates to Social Care practice

Contents

Unit 1: Motivation & People Styles

• Motivation Theory
• Maslow Hierarchy of Human Needs
• Hygiene Theory
• Maslow & Hygiene Theory
• How to Motivate
• Interpersonal Styles
• Your Listening Skills Profile
• An Alternative Approach

Unit 2: Communication

• Vision Sharing
• Effective Communication
• The Process of Two-Way Communication
• Communication Process
• Verbal Communication
• Tips for Effective Listening
• Feedback

Unit 3: Effective Teamwork

• Effective Teams
• Values and Identity
• Building on Individual Differences
• Belbin Team Roles
• Being a Member of Several Teams

Unit 4: Presentations & Meetings

• Planning Presentations
• Organising Presentations
• Presentation Structure
• Delivering a Presentations
• Meetings
• Planning Meetings
• Chairing Meetings
• Contributing to Meetings

Unit 5: Skills for Effective Negotiation

• Approaches to Negotiation
• The Position Approach to Negotiation
• The Principled Approach
• Negotiation Styles
• Strategies & Tactics
• The Process of Negotiation

Unit 6: Working with Conflict

• Causes & Effects
• Types of Conflict
• Position & Issues
• Dealing with Conflict
• Responding to Conflict
• Preventing Conflict

Assessment

You will need to write a 2,500-word paper to complete the course. This will explores the role of communication and people skills in your everyday practice. While writing it you will have access to expert advice and the input of professional contemporaries. Having access to this learning community provides an opportunity to enhance your communication and people skills in a practical, uniquely supportive environment.

Qualification

The course is certified by the QQI/HETAC as a Level 6 Award. Successful participants will be awarded a single subject Certificate in Effective Communication & People Skills. Graduates will hold 10 credits against the Applied Social Studies (Disability) degree.