Effective Business Emails

Course details

Communicating via email in the 21st century business world is not only essential but the key to all communication. With the advancing use of IT, the work place has been inundated by written communication more than ever before. Unfortunately, with the benefit of speed come some problems that aren’t always predictable unless employees are forewarned.  Problems that occur, typically for employees is reflected when communication is poorly worded, lacks clarity and precision.

This course is specially designed to empower employees know the appropriate writing of email, while boosting their confidence in using English competently at the work place as well as providing them with email etiquette in order to assist  participants how to use e-mail effectively in the workplace and how to avoid some common pitfalls when sending an e-mail.

Course Objectives

At the end of the program, learners will be able to:

1. Introduce Email structure.
2. Learn how to write formal and informal email.
3. Know the advantages and disadvantages of email.
4. Deal with deadlines and take action through emails.
5. Make arrangements.
6. Inform and reply colloquial phrases and contractions.
7. Focus on the needs to meet business requirements.
8. Handle Email with confidence, skill, and enthusiasm.
9. Bridge the gap between you and your Customers through emails.
10. Learn how to communicate clearly in emails.
11. Reduce mistakes in emails

Contents

1. An introduction to emails.
2. Formal and informal emails.
3. Enquiries.
4. Requesting action.
5. Exchanging action.
6. Making and confirming arrangements.
7. What is email?
8. How does email work?
9. Why use email?
10. Common e-mail habits that waste time and cause problems.
11. Using email.
12. Emails fields.
13. Message text.
14. What to do with a message.
15. Structure of an email.
16. Sending and receiving email.
17. Managing your messages.
18. Email security.
19. Effective business emails.

Methology

1. Practical exercises.
2. Presentation.
3. Group discussion.
4. Problem solving.