Effective Administration Skills for Secretaries

Course details

Course Overview

Working closely with senior managers and executives, the Executive Secretary or Personal Assistants must be able to perform administrative roles as well as provide support to the management team. They need a range of specialist business and Administration skills. This course covers the effective communication skills, problem-solving and decision-making, dealing with difficult people, time and stress management, and organizing meeting.

Course Objectives

By the end of the course, participant will be able to:

• Understand what makes an effective executive secretary
  
• Be a strategic partner to your boss
  
• Analyze and maximize the use of time
  
• Improve communication skills
  
• Take responsibility and manage crises
  
• Understand why difficult people are difficult
  
• Achieve confidence through assertiveness
  
• Continue personal development using an action plan
  
• Work under pressure to achieve objectives
  
• Understand the different methods used in storing information
  
• Successfully organizes meetings
  

• Professional Image
  
• Job definition and analysis.
  
• Identification of personality type.
  
• Increasing productivity.
  
• Developing a work plan.
  
• Upper management recognition.
  
• Influencing people
  
• Effective Communication
  
• What is communication?
  
• Communication barriers
  
• Use body language effectively
  
• dealing with Difficult People
  
• Identify the types of difficult people
  
• Why difficult people are difficult
  
• Deal with difficult people
  
• Use your communication skills to:
  
• Control your behavior
  
• Select appropriate ways of behaving
  
• Influence others behavior
  
• Give and receive feedback effectively
  
• Improve performance and manage others
  
• Carry out disciplinary procedures and interviews
  
• Action plan of how to deal effectively with difficult people and get results
  
• Time and Stress Management
  
• Analyze time usage.
  
• Work prioritizing and scheduling
  
• Travel arrangements.
  
• How to use telephone
  
• Organizing Meeting:
  
• What makes good meetings good / bad meetings bad?
  
• Obstacles to meeting effectiveness
  
• Key Characteristics of an effective meeting
  
• Meeting rules
  
• Meeting process
  
• Agenda setting
  
• Meeting evaluation
  
• Meeting room
  
• Recording devices