Course details
This course introduces participants to the concepts, theories and practices of Diversity and Equality Awareness which are essential to the successful operation of any organisation. This course will be of benefit on an organisational and individual level. The course will discuss Irish Law relating to equality, cultural awareness and encourage participants to think inclusively. Pre-conceived notions of people based on their gender, age, religion, sexual orientation, race or a myriad of other characteristics can get in the way of productivity. Thus assisting the organisation and its employees to work better together and to be aware and value the differences of their increasingly changing client base.
PROGRAMME OBJECTIVES:
This course provides an introduction to Diversity and Equality Awareness that will assist in the following:
- Increase sales
- Facilitate productivity
- Aiding compliance with equality legislation
- Positive personnel morale
- Staff retention
- Promote customer loyalty
These will be achieved by covering the following topics:
- Irish Equality Legislation
- Negative and Positive Case Studies
- Stereotyping and Generalization
- Intercultural Communication
- Harassment, Sexual Harassment & Bullying
TRAINING APPROACH:
The training course is delivered in an informal manner with the use of audience participation in discussion and practical sessions. These will assist participants to learn and understand the benefits of being sensitive to the beliefs, cultural and social differences of individuals.
TARGET TRAINEE PROFILE:
This course is ideal for employees in all organisations on a management and front line level as Diversity and Equality Awareness is necessary in all sectors.
Course Location
About Training & Selection Services Ltd
TSS Training is an established training and development company with offices in Dublin and Cork. they specialise in the development of Managers, Salespeople and Customer Service staff by offering a wide range of business skills development programmes throughout Ireland and the UK.
All of their training programmes can be personalised by their training team and presented exclusively to ytheir staff at ytheir convenience on or off ytheir business premises. The main benefit of in-house training is that any business ctheirse they offer can be modified to satisfy ytheir team’s specific training requirements and company needs.
The objective of all their training programmes is to give the delegate new skills to transfer back to the workplace, thus improving productivity and performance.
WHY TRAIN?
By teaching “Best Practice” skills they can help improve productivity and performance.
Interactive training is an excellent way of motivating and re-energising ytheir staff.
By improving inpidual skill levels you give people new confidence in their own ability and a feeling of ownership of their role in any organisation.
Training enctheirages team building and mutual employee understanding of each-others role in different departments within any organisation.
Helps to boost staff morale and gives employees a feeling of value within their organisation.
Provides a correct foundation for new starters and prevents bad habits forming.
Proven to reduce staff turn-over and help plan long-term career progression.
WHY TRAIN WITH TSS?
Experienced - TSS Training is in business 14 years with over 1,000 clients in Ireland & The UK.
Experienced - they deal with a wide range of clients in many different sectors.
Service - they can supply management and selling styles profiles on ctheirse completion.
Service - Conduct an introduction meeting and a debrief meeting for each programme
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