Diploma of Tourism

Course details

Staff Performance
Lead and manage people This unit describes the performance outcomes, skills
and knowledge required to lead and manage teams of
people in the workplace, including volunteers where
appropriate. The unit focuses on modelling high
standards, developing commitment and managing team
performance through effective leadership.
No licensing, legislative, regulatory or certification
requirements apply to this unit at the time of
endorsement.
Manage workplace diversity This unit describes the performance outcomes, skills
and knowledge required to provide leadership in a
diverse workplace where customers and staff are from a
wide range of backgrounds. It reflects the importance of
managing diversity in the workplace.
Develop and implement
operational plans
This unit describes the performance outcomes, skills
and knowledge required to undertake workplace
planning with an operational focus.
No licensing, legislative, regulatory or certification
requirements apply to this unit at the time of
endorsement.
Monitor work operations This unit describes the performance outcomes, skills
and knowledge required to oversee and monitor the
quality of day-to-day work operations within a tourism or
hospitality context. As such it includes fundamental
knowledge of management roles and responsibilities.
No licensing, legislative, regulatory or certification
requirements apply to this unit at the time of
endorsement.
Identify hazards, and assess
and control safety risks
This unit describes the performance outcomes, skills
and knowledge required to identify hazards, assess the
associated safety risks and take measures to eliminate
or control and minimise the risk. It focuses on the
processes necessary to control specific workplace
safety risks. This risk management approach is central
to compliance with OHS legislation, which imposes
obligations on businesses (whether small, medium or
large) in all Australian states and territories to manage
the safety of their workers and anyone else in the
workplace. In the service industries, the workplace
includes any location where the business operates and
'others' includes customers.
No occupational licensing or certification requirements
apply to this unit at the time of endorsement.
Project Management
Manage quality customer
service
This unit describes the performance outcomes, skills
and knowledge required to manage customer service
quality in a range of service industry workplaces. It
requires the ability to develop and monitor management
strategies to enhance and oversee the delivery of quality
customer service.
No licensing, legislative, regulatory or certification
requirements apply to this unit at the time of
endorsement.
Manage projects
This unit describes the performance outcomes, skills
and knowledge required to manage all aspects of a
complex project, including project planning, monitoring
and evaluation.
The project administration skills required by operational
staff are found in the Business Services Training
Package. 4
Sales
Plan and implement sales
activities
This unit describes the performance outcomes, skills
and knowledge required to plan and implement sales
activities. It requires the ability to identify and analyse
market and customer needs, proactively target current
and new customers, plan the operation of sales calls,
make calls and prepare sales reports.
No licensing, legislative, regulatory or certification
requirements apply to this unit at the time of
endorsement.
Finance
Manage finances within a
budget
This unit describes the performance outcomes, skills
and knowledge required to take responsibility for budget
management where others may have developed the
budget.
Interpret Financial Information This unit describes the performance outcomes, skills
and knowledge required to interpret the types of
financial information used by operational supervisors
and managers in their day-to-day work activities. The
unit focuses on understanding key financial terminology,
different types of financial reports and on how financial
information is used in the management of a business.
Prepare and monitor budgets This unit describes the performance outcomes, skills
and knowledge required to prepare and monitor
budgets. While the nature of the budget may vary, the
unit focuses on the key managerial skills of analysing
financial information to inform developing a budget,
drafting a budget and monitoring budget performance
over time.
This unit requires researching and analysing financial
and other business information and applying it to budget
planning, development, negotiation and monitoring. It
requires sound knowledge of accounting principles,
budget development methods, and presentation formats
for different types of budget.
Workplace Training
Coach others in job skills This unit describes the performance outcomes, skills
and knowledge required to provide on-the-job coaching
to colleagues. This unit has no parity with units in
Training and Assessment Training Package, but reflects
the situation in many workplaces where buddy systems
and on-the-job coaching are extremely common.
Human Resource
Coordination
Recruit, select and induct
staff
This unit describes the performance outcomes, skills
and knowledge required to recruit, select and induct
staff within the framework of existing human or staffing
resource plans or policies. It requires the application of
significant planning and organisational skills combined
with sound knowledge of current recruitment, selection
and induction practices.
Roster staff This unit describes the performance outcomes, skills
and knowledge required to develop, administer and
communicate staff rosters.
Monitor staff performance This unit describes the performance outcomes, skills
and knowledge required to monitor staff performance
within the framework of established performance
management systems. It includes the skills to conduct
structured performance appraisal and formal counselling
sessions.