Diploma in Wellness and Spa Management

Course details

s and Spa Industry
The module provides the foundation knowledge necessary to understand,
operate and lead in the spa industry.
Learning Objectives :
After completing the first module, students will learn and be able to describe,
discuss and explain the characteristics and dynamics of the spa and wellness
industry. The students will be able to understand and discuss the current industry
trends, challenges and statistics of the International Spa Association standards and
practices. It helps the participants to describe and understand the Regulatory
requirements for Registered Massage Therapy Benefits and contraindications of
various massage and esthetics treatments will also be covered, including the
health and safety requirements for wellness and spa industry
Learning Syllabus :
1) Introduction to the Wellness and Beauty Industry
2) Understanding the economics of the Wellness and Beauty Industry
3) Understanding the regulatory framework governing the Wellness and Beauty
Industry
4) Understanding the Licensing Requirements of the Spa business
5) Understanding the Health and Safety regulatory issues.
6) Describe the Best practices for the Wellness and Beauty Industry
2: Introduction to Wellness and Spa Services Management 1
Learning objectives:
When the programme has been completed, students will be equipped with the
required competency in managing the spa services, which include facial services,
body treatments and the equipments used in the company and spa industry.
Students will be able to demonstrate and apply the skills and knowledge required in
managing the physical facilities including regulatory compliance issues. They will be
able to appreciate, understand and explain the importance of Safety and other
related issues. They will be able to demonstrate the knowledge and identify the
contra- indications of the treatments and select the treatments to counter it. Most
importantly, they will be able to identify, analyse, apply and demonstrate the First-Aid
skills required for counter-measures in the event of mishaps during treatment sessions.
Learning syllabus:
1) Introduction to Spa Services (Facial & Body treatments) 2) Designing of Combinations spa services and packages
3) Introduction to the state-of-the-art Spa equipments
4) Appreciation and awareness of Competitor's offerings and positioning in
marketplace
5) Understanding Fire safety measures & requirements in the spa
6) Introduction to standard first aid equipment and application procedures
7) Contra-indications of facial treatments and body treatments
3: Introduction to Wellness and Spa Services Management 2
Learning objectives:
By completing the module, students will be equipped with the required competency
in managing the spa services, which includes facial services, body treatments and
the equipments used in the spa industry and company. Students will be able to
describe, explain and understand the company's products and services. In addition,
the students will be able to analyse the conditions of clients, identify and prescribe
the right treatment for the clients. Lastly, they should be able to describe, explain,
analyse, apply and demonstrate the practical knowledge and skills gained in Spa
product ingredients, skin analysis, consultative selling and its processes.
Learning syllabus:
1) Introduction to Spa designs and construction
2) Introduction to Product Development and issues
3) In-depth study and analysis of Spa product ingredients
4) Managing the "5 senses environment in the Spa business
5) Introduction to Professional consultative selling skills in the Spa Business 1 (Process)
6) In-depth study of skin analysis and studies
4: Operations and Service Management in the Wellness and Spa Industry
Managing the daily operation of the wellness and spa business requires systems and
processes to be in place to support the Vision, Mission and Values of the business and
ensure customer satisfaction. Practical management tasks and duties such as staff
scheduling, product and service costing, policy and procedure development, and
job specific training plans are created to ensure internal and external customer
satisfaction. Students will also learn the know-how of creating workshops, events &
organizing open-house events.
Learning Objectives :
By completing the module, students will be given an overview of the operations and
broad business processes and functions in a wellness and spa company. Students will
be able to describe and apply the procedures and tasks involved in supporting the
key business functions and processes and their relationship with the broad mission, vision and objectives of the company. Additionally, students will be able to
understand, describe and explain the rudiments of the day-to-day operations and be
able to demonstrate and apply the skills and knowledge required in managing the
physical facilities. Lastly, students will be able to understand, describe and explain the
processes of organizing marketing workshops and events.
Learning Syllabus :
1) Introduction to the Mission, Vision and Values (MVV) of the company
2) Introduction to the Operations and Processes of the Wellness and Spa Businesses
3) The importance of Standard Operating Procedures, key processes and tasks in the
Wellness and Spa business.
4) Operation issues, challenges and risk management
5) Marketing operations (Organizing workshops, exhibitions and open house etc)
6) Budgeting for Operations (including target setting and calculation of commissions)
7) Best practices in Operational Excellence.
5. Business Etiquette, Communication & Service Excellence
In this competitive environment, being an outstanding success is not easy. The
demands on your time and resources can be insurmountable. In such a challenging
environment, it's difficult to put your best professional image forward all the
time. Business etiquette is a set of rules and guidelines that make your professional
relationships more harmonious, productive, manageable and meaningful. It's a
powerful, practical and profitable skill you can use when it counts to get a job, keep
a job, or succeed on the job. Companies are also increasingly using service
excellence as a competitive strategy to differentiate themselves from their products,
as products and processes can be easily duplicated in the marketplace.
Learning Objectives :
When the students have completed the module, students will be able to describe,
explain and apply the customer service skills and demonstrate the knowledge of
operating procedures in serving the customers, demonstrate the skills of how to
maintain a professional image and display appropriate body language and explain
the important guidelines to verbal and non-verbal communication. Students will be
able to identify, apply and demonstrate the skills required to turnaround and manage
a service recovery. The module includes a follow-up on developing Consultative
selling skills and participants will be able to demonstrate and apply the skills required
for successful consultative selling.
Learning Syllabus :
1) The basics of Customer Service and Service Excellence
2) Business etiquette and projecting a professional image and positive body
language
3) Foundations for verbal communication and speaking good English
4) Non-verbal Communication and Interpersonal Skills
5) Introduction to Professional consultative selling skills in the Spa Business 2 (Application)
6) Managing difficult customers and service recovery
7) Best practices for Service Excellence
6. Principles of Management
This capstone module introduces the dynamic subject of Management and
Managing in the business world. It introduces who managers are and what they do.
Organisation needs managers who can set goals and plan, lead and motivate others
towards achieving those goals set by the management. They also need to evaluate
whether the goals are accomplished efficiently and effectively. The module helps to
prepare potential and new supervisors for managerial responsibilities.
Learning Objectives
This capstone module attempts to address the key issues in management and
organisations and students will be able to describe and understand key concepts
including planning and decision making, organisation structure and design, human
resource management, managing change and innovation, communication and
interpersonal skills, management control as well as management of technology and
operation. Students will be given the opportunity to be able to apply, analyse and
evaluate the management concepts they have learnt through a group presentation
and a management report to improve on the management of retail stores of the
company.
Learning Syllabus
1. Defining Managers and Management. Managing in Today's World and the Spa
business.
2. Foundations on Planning and Decision Making
3. Foundations on Organization Structure and Design
4. Essence of Leadership and Trust.
5. Staffing and Human Resource Management
6. Understanding Individual and Group Behaviour and Work Teams
7. Motivating and Rewarding Employees
8. Understanding Control Technology and Operations
9. Managing Change and Innovation