Course details
Arm yourself with a Diploma in Service Management to advance your career in any industry, be it the retail, financial, IT, travel services or hospitality. Service is the key to success in every organization and the key to your career success is your ability to manage and deliver quality service.
The Service Management program will prepare graduates to work with emerging profit and non-profit service sector companies, organizations and agencies and to effectively and efficiently manage the design, development and delivery of services
What will I learn?
This two-year part-time Diploma in Service Management program, which is registered with the Council for Private Education, comprises a total of 16 subjects and is modeled after the broad based American education system.
- General English
- Service Quality Management
- Business Law and Ethics
- Principles of Economics & Statistics
- Business Technology and Applications
- Financial and Accounting Management
- Helpdesk
- Principles of Entrepreneurial Effectiveness
- Design for Individual, Other and Society
- Design Thinking Tools
- Design Thinking Process
- Principles of Marketing
- Hospitality & Tourism
- Management & Organizational Behavior
- Human Resources Management
- Social Psychology & Communication
Entry Requirements
Singaporean or PR Students
- NITEC Holders
- GCE ‘O’ Levels or their equivalent
- High School Certificate or its equivalent
International Students
English Proficiency: IELTS 5.0 level or equivalent or Equivalent academic qualifications from a recognized higher learning institution
Updated on 18 March, 2019Course Location
About CSM Academy International
CSM Academy was established since 2005 as a Private Education Institute to deliver Service Management programmes with a major focus on healthcare services education. We have developed our own intellectual property programmes in Aged Care, Therapy Services, Biomedical Science and is partnering with a UK University to deliver their BSc Nursing, MSc Clinical Research, MSc Health Administration and MSc Nursing Gerontology and/or Palliative Care in Singapore. Good Customer Service is not just the duty of the frontline staff. It should permeate throughout the organization whereby senior management has to believe in it and walk the talk in order to create a service culture in the company. Service is not just for the frontline staff but for everyone in the company. Thus, studying for a course in service management will provide you with a qualification that is always in demand in all industries and will give you the competitive advantage in your career advancement. CSM Academy International specialises in Service Management programmes with a focus on healthcare services.
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