- Location: Isa Town, Kingdom of Bahrain
- Duration: 66 Hours
Course details
This diploma provides delegates with the necessary skills to work as a secretary or administrator in any area. It highlights the importance of this role within a company and aims to provide the skills with which the effective secretary can contribute fully to the manager’s success through planning and prioritising work and communication with other people.
TARGET AUDIENCE
The diploma is intended for Departmental Secretaries, Office Assistants, and Executive/Personnel Secretaries with or without experience who wish to receive theoretical and practical training in office administration.
BENEFITS OF ATTENDING
The diploma aims to provide participants with detailed information on how to prepare for and handle their duties successfully and a “toolkit” of skills and techniques for managing the demands of their role. Upon completion of the programme, candidates will be able to:
• Understand the basic principles, qualification and skills of a
secretary.
• Manage time effectively and efficiently.
• Contribute and manage the challenges of manager’s needs
including appointments and meeting.
• Prepare business communication, reports and how to manage telephone calls.
• Establish cordial relationship with the customers and other stakeholders.
• Gain knowledge on the basic filing and archiving system.
COURSE CONTENTS
The programme consists of three units that requires 66 hours to be
completed.
Unit 1: Office Administration
• Secretarial qualification and skills - an introduction
• The secretary’s role in maintaining an effective operation
• Secretarial organization and information management
• Handling the manager’s requirements
• Managing correspondence
• Dealing with customers
Unit 2: Business Communication
This unit aims to develop trainees’ ability to communicate effectively through writing creative memos, notes, e-mails, formal letters, reports, agendas and minutes of meetings.
Unit 3: Practical Computing [ICT]
This unit is practically-oriented where trainees are introduced to .the applications of MS Word and Excel in the secretarial roles
ASSESSMENT & CERTIFICATION
The diploma is assessed through continuous assessment. A certificate is awarded on successful completion of the course with .an overall mark of 50% or over with above 80% attendance record Candidates failing to meet the minimum will be given second and .third opportunity with a payment of BD20/- for each opportunity A certificate of attendance will be issued to those who do not pass .eventually
Updated on 08 November, 2015Course Location
About Bahrain Training Institute
As one of the leading training organizations in the Middle East, We_They maintained outstanding performance and progressed from one stage to the next in the design, development and delivery of industry-specific training and rehabilitation programmes. Since its establishment in 1979 by the High Council for Vocational Training as a “Vocational Training Centre” and then after restructuring it in 1992, We_They has always had a leading role in providing the highest standard of vocational training that caters to the needs and ongoing developments of different sectors of the labour market from engineering to services and information technology.
Since its inception in 1992, We_They has played a key role in meeting the needs of the labour market and trainees by providing quality education and training, qualifying Bahrainis to become a trained workforce that has all the potentials, skills and capabilities thus making them the employees of choice.
In its pursuit of excellence, We_They subscribes to the following values:
- To view excellence as the combination of efficiency, effectiveness, quality, equality and participation.
- To view staff as its most valuable resource whose development and well-being is to be nurtured.
- To function as a learning organization utilizing the capacity and talents of its staff in dealing with organizational issues.
- To operate in a transparent, ethical and accountable manner.
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