Course details
After completion, participants will be able to integrate theory and practice and better manage various retail functions and operations such as store operations, merchandising, marketing, advertising and promotion, customer relations, managing people, inventory control, finance, and supply chain; as well as grow the business.
COURSE CONTENT
Semester One
- Developing Customer Relations and Managing People
- Retail Accounting and Finance
- Retail Buying and Merchandising
- Retail Communications
- Retail Operations
- Retailing and the Economy
Semester Two
- International Retailing
- Retail Marketing
- Retail Strategies
- Retail Supply Chains
- Project
WHO SHOULD ATTEND
This course is beneficial for managers, executives and supervisors who would like to better integrate their practical experience with theories and be better grounded in retail management. It is also suitable for executives who are new to the retail industry and who would like to fast-track their professional development.
ENTRY REQUIREMENTS
The applicant should have a minimum of 5 GCE ‘O’ Levels (including English) and 2 years of working experience and is currently holding a supervisory position in the retail industry. Alternatively, the applicant should have a minimum of Level 7 for English Employability Skills WSQ-WPL (Comprehensive) and 5 years of working experience and is currently holding a supervisory position in the retail industry.
In exceptional circumstances, applicants with extensive working experience in retailing OR who have higher qualifications may also be considered.
ACCREDITATION
A Diploma in Retail Management will be awarded to participants who have successfully completed the course and passed the examinations. It is awarded by the Retail Academy of Singapore and the Institute for Retail Studies, University of Stirling.
Participants who meet the Retail WSQ assessment criteria will be awarded six Statement of Attainment (SOAs) under the Retail WSQ for:
- Retailing and the Economy
- Manage Service Operations
- Manage Customer Relationships (CRM) in the Retail Environment
- Buy Merchandise
- Manage Merchandise and Store Operations
- Manage Promotional Activities
Course Location
About The Retail Academy Of Singapore
The science and arts of retailing as a business have advanced over the years. Changing customer preferences, business innovations, globalisation, information technology and now, raising productivity, have pushed the boundaries of retail management. To develop leadership capabilities, retail executives have to learn more and faster than before. A formal grounding in retail management is essential for any retail executive; and, continuous professional development is a must for the contemporary retail manager as well as the business owner. A key focus of the Retail Academy is to develop leaders at middle and senior levels of the retail organisation. In a highly competitive global marketplace, retailers need leaders with higher education, deeper insights of the business and wider accessibility to networks.
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